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Relates the offer of a free dinner at the Ritz-Carlton Hotel in New York City by Emirates Airlines, to passengers who book first class from New York to Dubai. Difference of the service and passengers in business class; Evaluation of the in-flight services; Observation of surliness among the privileged.

Presents the author's reflections on working as the maitre d'hotel at the Union Square Cafe in New York City. Inclusion of the need to accommodate regular customers' needs; Author's goal of learning about enlightened hospitality; Procedures followed by the restaurant designed to bring small pleasures.

Recounts how some restaurants in New York City deal with patrons who do not make reservations before showing up. Restaurants include Super Sishi; Tabla's downstairs Bread Bar; Triple Eight Palace.

Describes a journey on the Metro-North railroad line with an executive, Howard Permut. His efforts to improve customer service at Metro-North; Successful connection of the railroad line to the Appalachian National Scenic Trail; Description of the platform built for this stop.

Describes customer service at a New York City post office, the James A. Farley branch, during the hour that the official price of postage stamps was raised. Operations at this post office; Comments from customers; Outcome of waiting in line at the post office near midnight.

Features the Intuflo Hardware Store on Columbus Avenue in New York City. Products sold at the store; Purpose behind Intuflo's holding of poetry readings for customers; Origin of the name Intuflo; History of the business; Poems read during the oral interpretation sessions; Poets who participate in the regular poetry reading meetings; Topics of the poems commonly read during the sessions; Benefits provided by the gatherings to the store and its customers; Business philosophy of Intuflo; Reasons why the poetry reading sessions are popular among clients.

Features the restaurant called Kenka, located in New York City. Ambience; Cuisines served; Quality of service; Price range.

Focuses on the services offered by various hotels in New York City. Availability of laptop computers; Room rates; Use of Internet services.

The article comments on the quality of customer services provided by electric utility Con Edison in New York City in 1977. The author presents his views on blackouts, the supply of electricity in the city and the thank-you note sent by the electric company for customers' prompt payment of electricity bills.

The article focuses on the incidence in New York City wherein du Pont Co. Ltd. was made to conduct a seminar on stain-removal because of a customer inquiry. The story started when a customer asked the company's customer service representative on how to remove plum-juice stains. Instead of answering the problem, the operator directed the call to Wilmington, Delaware.

The article provides information on the Executive Be My Guest service being offered by American Express to major industry executives during the World's Fair in New York City. The service allows customers to buy dinner without leaving the office or home. The cost can be charged to an American Express credit card company account.

The article reports that the New York City-based brokerage firm Wellington & Co. has issued a notice to its clients about the initiation of the company for a system designed to protect the financial health of their clients. In September 1962, the company decided to create a system designed for preserving its records from destruction as a result of catastrophes.

The article presents an event, where a well-appointed lady inquire about a nicely bound and thick book at a bookstore in New York City, New York. It narrates how the lady was accommodated by the bookstore clerk and it recounted how the lady changes her query.