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In addition to providing a sales channel for national brands, many e-tailers also sell their store brands, which can be sourced from brand manufacturers or outside contract manufacturers. E-tailers use self-run logistics to deliver store brands. Brand manufacturers use e-tailer logistics or third-party logistics to deliver their national brands. Logistics modes affect the competition between national brands and store brands, which inevitably affects the e-tailer's profit and source decision on store brand. This paper investigates how logistics mode affects the e-tailer's source decision on store brand. We find that when a national brand is delivered through e-tailer logistics, the e-tailer's source decision on store brand depends on the logistics fee and the unit production cost of the outside contract manufacturer. When the logistics fee is low and the unit production cost is high, sourcing the store brand from the brand manufacturer is beneficial to the e-tailer. When a national brand is delivered through third-party logistics, the e-tailer's source decision on store brand depends on the logistics service level difference, the logistics fee charged by the third-party logistics provider, and the unit production cost of the outside contract manufacturer. When the logistics service level difference is low, the logistics fee and the unit production cost are high, or when the logistics service level difference and the unit production cost are high, sourcing the store brand from the brand manufacturer is beneficial to the e-tailer. Furthermore, compared with the 3PL mode, if the logistics fee under SRL mode is low, then under the SRL mode, the e-tailer may be more inclined to source the SB from the brand manufacturer. [ABSTRACT FROM AUTHOR]

Within the logistics service supply chain, where logistics service integrators and providers collaborate, the role of integrators in orchestrating resources and enhancing supply chain efficiency is pivotal. To motivate logistics service providers to invest in logistics capacity, thereby maintaining supply chain resilience and achieving coordination, a joint contract incorporating cost and benefit sharing is proposed in a novel Stackelberg game model. By analyzing the behavior of various decision-making models—centralized, coordinated, and decentralized—in supply chains, we find that the proposed Stackelberg game model effectively correlates higher investment levels with increased supply chain resilience. The coordination mechanism significantly improves both the level of resilience and the investment amount, leading to enhanced overall profitability. Sensitivity analysis reveals the impact of market pricing, demand stockout penalty costs, and substitute demand prices on these outcomes. This research contributes a new theoretical framework and practical insights into supply chain coordination and investment strategies. [ABSTRACT FROM AUTHOR]

The quality of logistics services affects the performance and competitiveness of express logistics companies. Conventional evaluation methods of service quality are based on constructing a rating index system and then comprehensively evaluating the associated questionnaires and interviews. Such methods are often subjective, time-consuming, and include a limited sample size (data). On the other hand, customers' opinions concerning logistics services can now be deciphered using online customer reviews. Therefore, this study proposes a method combining the models of latent Dirichlet allocation and long-short term memory (LDA-LSTM) to overcome the limitations of conventional evaluation methods. The main contributions include four aspects. First, the LDA-LSTM model can extract comprehensive aspects and opinions to develop evaluation indexes and scores for logistics service quality, and the reviews of a logistics firm can be examined to verify the effectiveness of this method. Second, the LDA-LSTM model can handle a situation in which several aspects and opinions express one topic or sentiment, and it outperforms the joint sentiment topic model (JST) and naive Bayes classification (NB). Third, positive and negative ratings can reflect a firm's overall service quality, with an excellent rating highlighting the best service quality, which can provide a multi-dimensional evaluation. Fourth, we also identify the indicators of logistics service quality on which customers focus, and we compare the service quality among express enterprises in China.

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper explores the strategic motivation for a platform to open its superior logistics service to a third-party seller with an endogenous service level. We consider a Stackelberg game between the platform and the seller who sells products to consumers who perceive the platform's product as having a higher value than the seller's product. We characterize the equilibrium results in two schemes regarding opening or not opening the service and present conditions for the platform to open the service and the seller to accept the service. In equilibrium, the platform's logistics service remains at the same level before and after opening. Particularly, we demonstrate that the motivation for the platform to open the service is not simply collecting extra revenue from the service but can be understood from mitigating price competition and securing its demand and price. We find that the platform is always willing to open the logistics system because it provides the platform an additional tool to manipulate the seller's pricing behavior and therefore improves its own profit. With a high commission rate, the platform is even willing to subsidize the seller for using the logistics service. A Pareto improvement can be realized for two firms when consumers are highly sensitive to the service level. Consumers are worse off after service opening in most cases. Our analysis offers insights into the incentives of one retailer providing high-quality service for its rival when retailers differentiate in price and service. [ABSTRACT FROM AUTHOR]

The article is devoted to the analysis (consideration) of peculiarities of management in the sphere of transport at the present stage of social and technological development. The role of transport and infrastructure projects as a key element of the country’s economic development is described. Being linked into a single comprehensive plan, infrastructure solutions become the basis for the development of a country or territory. It was concluded that with the current form of organisation of transport activities, a two-circuit management system is believed to be optimal, when the role of the state is reduced to planning of long cycles and to the role of economic administrator. The private sector, individual carriers, small companies regulate the quality of service by individualising the supply. One of the most important points of contact between these systems is the sphere of education. The authors describe the concept of engineering and management approach to education. This approach will make it possible to systematically train specialists with both technological and managerial competencies which will become an impetus for the development of economic sectors and strengthening the technological sovereignty of the state. The purpose of the article is to determine the patterns of functioning of the transport and logistics sphere in the framework of supply-side economics, and to consider the engineering and management approach to the training of specialists (for the industry).

With the increasing development of logistics industry, an important question arises: which logistics format should an agricultural product seller select? Or when an agricultural product seller does select a certain logistics format? To answer this question, we explore three different green agricultural product supply chain models/scenarios: a self-managed logistics format(N); a third-party enterprise logistics format(S); and a platform logistics format(E). Using the game-theoretic model, we investigate the impact of the cost coefficient on the agricultural product seller's logistics preference under the three logistics scenarios. Our theoretical analyses show that when the cost coefficient is small, the agricultural product seller prefers to cooperate with the 3PL enterprise, but as the coefficient increases, the agricultural product seller prefers to choose her self-managed logistics. Therefore, to optimize the logistics strategy of the agricultural product seller under B2C mode, it is necessary to build a reasonable logistics management mechanism and a perfect logistics distribution system to reduce the logistics service cost coefficient.

One of the modern challenges of the organization of marketing activities is the rapid development of digital technologies and information systems as effective tools for promoting products and e-commerce. Therefore, enterprises pay considerable attention to the technological component of business digitalization based on the modernization of IT infrastructure, the introduction of cloud software, and the formation of digital channels using information technology. The key vector of digital transformation should be aimed at increasing the requirements for the level of logistics services, the emergence of new criteria for the quality of logistics services, that is, the formation of a customer-oriented approach to customer relationship management. In view of this, the purpose of this study is to develop scientific and methodological provision of the formation of a system for managing relationships with consumers, taking into account the challenges of the digital environment. To achieve the set goal of the study, the methods of analysis, synthesis, comparison, classification, expert questioning, statistical analysis, structural and logical generalization were used. In the article, the system of management of relationships with consumers is considered as an interrelated set of objects and subjects of management through the implementation of the entire list of functions of management of consumer service processes on the basis of the use of mechanisms of information, organizational and logistical support. The level of use of information and communication technologies in the organization of consumer service processes at Ukrainian enterprises is analyzed. A structural and functional scheme of formation of a system for managing relationships with consumers has been built. The expediency of applying a system approach to the digital transformation of the consumer relationship management system based on the use of information tools and digital channels is substantiated; formation of a qualitatively new culture of marketing communications and omnichannel information environment.

The article considers the main theoretical aspects of the innovative development of enterprises providing logistics services. The purpose of the article is to find new management solutions for the innovative development of enterprises specializing in the provision of logistics services. The main characteristics of the innovative economy and the role of logistics processes in its formation have been considered. The main purpose of logistics as a management function is the implementation of effective organizational forms, means and approaches to managing material, financial and information flows. The interpretation of innovative activity in the context of the development of logistics companies has been clarified, and its main advantages have been determined. Priority in the implementation of innovative processes at logistics enterprises is given to the field of flow management. The use of innovative technologies in this direction is aimed at increasing the speed of delivery, ensuring its reliability and resistance, as well as minimizing the costs of the logistics system in the process of bringing the flow processes to the consumer. The main modern innovation trends in the field of logistics services and organization of the logistics network have been considered. The importance of strategic planning for the implementation of innovative projects by logistics companies has been substantiated, its main tasks and influencing factors on the effectiveness of the logistics innovation process have been defined. The principles of the strategic planning system of innovative development in logistics companies, taking into account the interaction with the logistics system of the region, have been formed. In terms of forming a system of innovative development of logistics companies, the support of state authorities, primarily at the regional level, is also important. This especially applies to the stimulation of innovative activity by providing preferences and tax benefits to individual enterprises during the implementation of logistics projects. [ABSTRACT FROM AUTHOR]

Copyright of Zeszyty Naukowe SGGW: Ekonomika i Organizacja Logistyki is the property of Warsaw University of Life Sciences (SGGW), Faculty of Economic Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The purpose of this paper is to explore how port enterprises can scientifically select a better logistic service provider (LSP) to achieve a high efficiency. An empirical study is conducted to verify the effectiveness of the combination weighting-grey synthetic decision-making method by helping the LSP selection of a port enterprise in China. Data are collected from questionnaires administered to port logistics' industry professionals. The method is proposed, which associates the analysis network process method with the entropy method to determine the combined weights of the evaluation indexes. The improved centre-point triangular whitenization weight function is introduced to cluster the alternative port LSPs and judge the corresponding grey classes. Subsequently, the synthetic weighted decision-making vectors are used to determine the grey synthetic decision-making coefficient vectors. The grey synthetic clustering decision-making coefficients are calculated to establish a synthetic decision-making rank of the alternative plans. The combined method can help the port enterprises realize the selection of better LSPs in a scientific manner. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Application Business & Management / Jurnal Aplikasi Bisnis dan Manajemen is the property of IPB University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The intelligent transformation of logistics plays a significant role in meeting the diverse needs of customers, improving operational efficiency, and reducing carbon emissions in logistics activities. Therefore, to achieve sustainable development, logistics enterprises need to face the decision-making problem of intelligent logistics transformation. In this paper, we construct a Stackelberg game model between a financially constrained logistics-service provider (LSP) and a well-funded logistics-service integrator (LSI) and discuss the impact of the wholesale price contract, the cost-sharing contract, the revenue-sharing contract, the two-part tariff contract, and the hybrid cost-sharing and revenue-sharing contract on the intelligence level of logistics services, the profits of supply-chain members, and the channel for logistics-service demand. We found that the cost-sharing contract and the revenue-sharing contract cannot achieve Pareto improvement in the profits of supply-chain members. In addition, the increase in bank-loan interest rates would seriously weaken the level of intelligence and market demand for the entire logistics service. However, when consumers do not have high requirements for the intelligence of logistics services, the two-part power–price contract can create a win–win situation for supply-chain members and increase market demand within a certain range; on the contrary, a hybrid contract of cost sharing and revenue sharing is the best choice. Moreover, in the process of contract design for the intelligent transformation of logistics services, it is necessary to pay attention to the influence of the price-sensitivity coefficient on decision-making. [ABSTRACT FROM AUTHOR]

Background: The ramifications of climate change are rampant: All stakeholders must act effectively and swiftly. Unsustainable and increased urbanization adds additional strain on combatting environmental degradation. Since the last decade, urban distribution centers (UDCs) have emerged in response to the steep rise in urban freight transportation and its negative impact on city congestion and air quality. Methods: In this paper, we conduct a comprehensive review of the performance of UDCs and investigate its alignment with the corporate governance (CG) and corporate social responsibility (CSR) initiatives, including the shareholders' governance strategies and policies, as well as environmental, social, and economic measures. Our systematic literature review consists of multiple phases: In the first one, we utilize bibliometric tools to implement a quantitative analysis of the extant literature. Next, a cluster-based network analysis complements this analysis to describe the evolution of research in this area. Results: Our descriptive analysis categorizes existing research on UDCs based on CG- and CSR-compliant themes. We classify pertinent peer-reviewed articles into topical clusters and offer research opportunities related to improving the performance of UDCs. Conclusions: This study aims to stimulate further scholarly inquiry into sustainable city logistics and provides a knowledge-based guide for academicians and practitioners, logistics service providers, policymakers, and customers. [ABSTRACT FROM AUTHOR]

• We explore the impact of logistics service on selling mode choice. • We identify the key roles of product-service efficiency and commission rate. • Agency selling may intensify double marginalization than reselling. • We derive the platform's optimal selling mode considering two types of logistics service. • The platform may change its selling mode after introducing platform logistics service. Logistics service affects product sales and therefore plays a vital role in influencing the selling mode strategy. We investigate how two types of logistics service, namely third-party service and platform service, impact the selling mode choice between reselling and agency selling. We identify that the platform's commission rate and product-service efficiency jointly shape the selling mode strategy. Surprisingly, in a market with third-party service, reselling mitigates double marginalization more than agency selling given high commission rates and product-service efficiency. As a result, the platform favors reselling in situations with relatively low or relatively high commission rates and product-service efficiency, and agency selling for other scenarios. However, in a market with platform service, the platform adopts agency selling (reselling) if product-service efficiency is low (high). Furthermore, we explore how the adoption of platform service changes the selling mode for the platform. Interestingly, we discover that, after the service changes from third-party service to platform service, the selling mode may change from reselling to agency selling (or from agency selling to reselling) in situations with both low commission rates and product-service efficiency (or with high commission rates and medium product-service efficiency). In addition, platform service can benefit both the platform and supplier. [ABSTRACT FROM AUTHOR]

In the context of carbon neutrality, the electric vehicles (EVs) are increasingly used in city logistics service. To utilize EVs in the logistics delivery service in a cost-effective manner, this paper proposes a coordinated operational planning method for EVs considering the real road networks and battery swapping for EVs. Specifically, utilizing the EVs parked in the depot to discharge to power the depot or feed to the grid for an arbitrage, this paper is to minimize the sum of transportation cost and energy cost by determining the optimal number of EVs assigned to delivery goods and their driving route, as well as the charge–discharge operation decisions of all EVs including those without a delivery assignment and those returning to the depot after completing delivery. In simulation study, the effectiveness of the proposed methods is finally validated.

Guided by market orientation, the traditional mass production mode has gradually shifted to the multi-variety small-batch production mode, so it's of certain necessity and practical and theoretical value to research the logistics service quality of multi-variety small-batch production. This paper explores the quality management and control for the whole-process logistics service of multi-variety small-batch production (MVSBP) manufacturing. Firstly, the authors analyzed the factors affecting the MVSBP logistics system of production and manufacturing enterprises, and plotted the distribution paths between different functional areas in the production workshop. Then, the simulation steps of the MVSBP logistics system were detailed, and the simulation software was introduced. After that, the three elements of MVSBP logistics, namely, site selection, path design, and warehousing, were optimized, before providing the optimization objective function. Finally, the MVSBP logistics system was simulated on a real case: the production logistics management of a porcelain blank processing workshop. The simulation results demonstrate the effectiveness of our quality management and control strategy for production logistics. [ABSTRACT FROM AUTHOR]

The article discusses the theoretical principles of statistical research with regard to the national market of logistics services during wartime. The system of statistical indicators of the research of the logistics services market is structured through the allocation of separate blocks of indicators by priority of their estimation in war conditions. The market of logistics services of Ukraine is characterised by selected blocks of indicators. The paper identifies the main structural changes that occurred due to the hostilities faced by the country. Moreover, the authors determine the main factors influencing the functioning of the analysed market during war, as the statistical study of these factors is considered necessary for the transformation and development of logistics services. It is substantiated that taking into account such statistical indicators as the level and availability of logistics infrastructure, security, the human factor and changes in legislation are likely to result in a new alternative direction of logistics routes and contribute to the development of the logistics services market in general. The authors proposed the construction of a centralised electronic service (or several services) with the purpose of consolidating information about the logistics infrastructure. The software system should offer the option of an operational interactive visualisation. [ABSTRACT FROM AUTHOR]

In the closed-loop supply chain, many suppliers opt for self-recycling or entrust retailers to recycle. Under both recycling channels, the member responsible for recycling can undertake or outsource logistics services. This paper investigates how consumers' environmental awareness and recycling cost-saving affect the optimal combination of recycling channel and logistics-service strategy. To this end, we mathematically formulate the supplier-led Stackelberg game theoretical-framework, and apply the Karush–Kuhn–Tucker conditions for constrained optimization. We examine the optimal combination under the impact of consumers' environmental awareness and recycling cost-saving on profits, environmental impact and social welfare, using numerical analysis. Results demonstrate that as consumers' environmental awareness and recycling cost-saving remain at a higher level, the supplier and retailer will both achieve maximum profits when the supplier entrusts the retailer to recycle and the retailer undertakes the logistics services. Meanwhile, the third party will choose to be entrusted with services by the supplier, rather than the retailer. To improve supply-chain performance, the retailer should assume social responsibility to recycle and build the logistics-service system. [ABSTRACT FROM AUTHOR]

At the present stage of transformational changes, the issues of managing logistic activities in the management system of agrarian enterprises appear extremely important. And especially these issues are actualized in the context of the rapid development of the digital economy. In view of this, the purpose of the presented research is further development of theoretical and methodological provisions, the development of scientific and methodological approaches and also practical recommendations for enhancing the efficiency of logistics management of business entities in the agro-industrial complex, taking into account the peculiarities of digitalization of business processes. The article provides statistical analysis of indicators characterizing the level of use of information and communication technologies in the organization of logistic activities at Ukrainian enterprises of the processing industry. The key barriers that hinder the digital transformation of logistic activities of agrarian enterprises, which are conditionally classified into 7 groups: institutional, market, transport, marketing, information, organizational, financial, and economic, are identified. The expediency of applying an integrated approach to the management of logistic activities of agrarian enterprises in the digital economy is substantiated. A digital strategy for the transformation of the logistics management system of agrarian enterprises is proposed, the implementation of which will allow to obtain a synergistic effect, including the economic, social and environmental effects.

The article substantiates the relevance of customer service of pharmaceutical companies in view of the requirements of quality management standards and the specificity of medicines as a commodity. The insufficiency of theoretical and methodological elaboration of this issue in the scientific literature is proved. Some aspects on which researches were carried out, in particular in pharmacy are defined. The purpose of the study was to substantiate approaches to assess the level of customer service of pharmaceutical companies. An analysis of the factors in the interaction of drug manufacturers and their clients that cause dissatisfaction and termination of relations was conducted. It was found that among the non-price factors the most important are the factors of dissatisfaction with the level of service, namely dissatisfaction with the service life, improper storage of medicines, and low level of documentation of delivery. The functional directions of assessing the level of customer service of manufacturing pharmaceutical companies were determined - the quality of supplies, commercial services, transport and warehousing services, and information services. For each of the selected functional areas, a system of local evaluation indicators was selected by multi-stage filtering through questionnaires and correlation-regression analysis. The study proposes to use taxonomic analysis as a tool for assessing the level of customer service, the advantage of which is the aggregation of a large array of information and simplicity of results interpretation. Based on the proposed developments, an assessment of the level of customer service of the leading pharmaceutical companies of Ukraine - JSC «Farmak», JSC «Biolik», JSC «Lekhim», LLC FC «Health», PJSC «Chimpharmzavod «Red Star». It is established that the state of customer service in the studied domestic pharmaceutical companies is quite different, as the value of taxonomic integrated indicators ranges from 0.6 to 0.8. The article also proposes a scale for assessing the level of customer service by the value of the integrated indicator. [ABSTRACT FROM AUTHOR]

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this research is two logistic service providers in Indonesia. Methods: This study uses the integration of the SIPA method and Kano Modification. Both SIPA and Kano can determine priority and effective strategies to improve service quality. Results: The use of SIPA can identify the importance of service attributes and compare the performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study to expand opportunities for determining managerial strategies. Conclusions: The results in this study provide insight into the main strategies that must be carried out on attributes considered important and maintain quality to be superior to competitors. [ABSTRACT FROM AUTHOR]

Logistics services and product prices are two factors that influence consumers' buying behavior. In recent years, research on decision and coordination of competing supply chains has attracted growing attention. However, the research of competing supply chains with substitutable products under logistics services and product prices has not been studied in the literature. We consider four decision variables, the manufacturers' wholesale price, the distributors' wholesale price, the retailer price and the logistics service level. The competition in product and pricing decisions of the supply chains are discussed based on centralized and decentralized channel structures. And then, effect of product substitutability upon decisions and coordination of the supply chains is analyzed. Finally, A numerical example illustrates the findings of the model are summarized for centralized, decentralized, and coordinated scenarios. The results from the analysis show that gross profit of supply chain under decentralized channel structure increases with the increasing product substitutability, but declines under centralized channel structure. The value region of benefit-sharing proportions under the centralized channel structure also shrinks, that is, the scope of bargaining that companies can make for their profit in the collaborations gets smaller and smaller when product substitutability increases. [ABSTRACT FROM AUTHOR]

Background: This article identifies the preferences of the customer of logistics services in Indonesia using the Kansei engineering and conjoint analysis methods. The Conjoint Analysis aims to establish utility scores that represent factors in logistics services. Methods: In this study, 100 respondents from several cities in East Java, Indonesia, are selected to fill out the formal questionnaire. At the same time, 30 respondents are chosen to determine the attributes and level attributes. The analysis to determine attributes, level attributes, and formal questionnaires are assisted by SPSS 25. Sixteen stimuli are generated in this study to be used for a formal questionnaire. In this study, Kansei is used to provide a different perspective to describe the customer service, Including six attributes: delivery services, delivery speed, courier attitude, order information, condition of goods, and warehouse locations. Results: The results show that customers' most preferred attributes are based on the condition of undamaged objects, and the attitude of the courier is vital for users in this study. Conclusions: The most considered instruments by the customer, such as delivery services, delivery speed, courier attitude, order information, condition of goods, and warehouse location. [ABSTRACT FROM AUTHOR]

With the rapid development of e-commerce platforms, and considering that online return rate is relatively high and third-party stores on e-commerce platforms need to adopt third-party logistics, thus remanufacturing firms face the challenge of deciding whether to enter e-commerce platforms. To address this challenge, our paper considers a remanufacturing firm, an e-commerce platform, and a third-party logistics provider. Moreover, according to whether the remanufacturing firm enters the platform and whether the information is symmetrical, we develop three theoretical models: Model NP (the firm doesn't enter platform), Model YP (the firm enters platform with symmetric information) and Model YA (the firm enters platform with asymmetric information). Some main insights are obtained. We find that whether remanufacturing firms should enter the platform depends not only on the annual service fee charged by the platform but also on the carbon tax price set by the government. Interestingly, improved consumers' satisfaction with online remanufactured products is not necessarily conducive to enhancing the willingness of remanufacturing firms to enter e-commerce platforms. Finally, we find that when the production quantity constraint of the remanufactured products is not binding, if the actual production cost of remanufactured products is high and consumers' satisfaction with offline remanufactured products is relatively low, information disclosure will benefit remanufacturing firms, however, when the production quantity constraint of the remanufactured products is binding, information disclosure has no impact on the remanufacturing firms' profits and operational decisions. [ABSTRACT FROM AUTHOR]

In view of the sales method selection and logistics service strategy problems faced by merchants when entering large e-commerce platforms, this paper proposed three operating modes, namely (a) resale mode, marked as A; (b) agency + no-platform logistics mode, marked as B; (c) agency + platform logistics mode, marked as C. Taking an analysis framework composed of an e-commerce platform and a merchant as the research object, it constructed the game models. By comparing the equilibrium results under the three modes and combining the different power structures of the enterprises, it found that when the platform had absolute power, the C mode was the best for it. When the logistics service sensitivity coefficient and the market size were both large, the B mode was the best for the merchant if it had absolute power. In addition, if neither of them had absolute power, only when the merchant first decided the logistics service strategy, and then the platform decided the sales method, the B mode was the best for both parties; otherwise, the A mode was the best. This research can provide theoretical support and decision-making guidance for the choice of platforms and merchants operating modes. [ABSTRACT FROM AUTHOR]

The article presents the results of expert surveys conducted by international organizations to determine the current problems, features and trends of client-orientedness of logistics service in the context of an information environment. A statistical analysis of the indicators describing the level of use of information and communication technologies in the management of relations with consumers in Ukrainian enterprises is carried out. The major barriers to digital transformation of logistics services are identified, which are conditionally classified into 6 groups: market, transport, marketing, informational, organizational, and financial-economic. The expediency of applying a client-oriented approach to logistics service in the information economy is substantiated. A digital strategy for the transformation of client service is proposed, the implementation of which will provide obtaining of a synergistic effect, combining the economic, social and ecological. Prospects for further research include the development of an organizational-economic mechanism for managing relationships with consumers in the context of the marketing strategy of enterprises in the information economy.

Sustainable growth of world trade in recent years has significantly influenced development of transportation and global supply chains in terms of multi- and inter-modality as well as intensified the competition between land- and sea-based transport corridors. In the framework of Trans-Eurasian land-based transport corridors, the concept of dry ports has gained a special attention.The aim of this paper is to develop tools for assessing the quality of logistics services of dry ports. An analysis of methodological approaches and models made it possible to underline the following parameters for assessing the quality of logistics services of dry ports: the availability of infrastructure, equipment; the quality of operations and processes in the port; the quality of port management services; price compliance with the level of service quality; the use of information and communication technologies; multimodality and the provision of additional services. Based on an expert survey, weights of each sub-dimension were determined. The data was used in evaluating the “Khorgos Gateways” dry port. According to the results of the study, it was found that the level of quality of the port’s logistics service is average (3.15). Improving the quality of logistics services is required, taking into account new technological solutions that ensure the port’s competitiveness in the transport and logistics market in the context of the development of global supply chains and technological modernization.

Background: The ramifications of climate change are rampant: All stakeholders must act effectively and swiftly. Unsustainable and increased urbanization adds additional strain on combatting environmental degradation. Since the last decade, urban distribution centers (UDCs) have emerged in response to the steep rise in urban freight transportation and its negative impact on city congestion and air quality. Methods: In this paper, we conduct a comprehensive review of the performance of UDCs and investigate its alignment with the corporate governance (CG) and corporate social responsibility (CSR) initiatives, including the shareholders’ governance strategies and policies, as well as environmental, social, and economic measures. Our systematic literature review consists of multiple phases: In the first one, we utilize bibliometric tools to implement a quantitative analysis of the extant literature. Next, a cluster-based network analysis complements this analysis to describe the evolution of research in this area. Results: Our descriptive analysis categorizes existing research on UDCs based on CG- and CSR-compliant themes. We classify pertinent peer-reviewed articles into topical clusters and offer research opportunities related to improving the performance of UDCs. Conclusions: This study aims to stimulate further scholarly inquiry into sustainable city logistics and provides a knowledge-based guide for academicians and practitioners, logistics service providers, policymakers, and customers.

The number and spatial dispersion of households and their resources (means of transport, storage space, human resources, etc.), a large number of daily trips of various motives (shopping, work, school, tourism, waste disposal, etc.), makes households important participants in logistics chains. Moreover, these features make them potentially very important providers of logistics services of delivery, storage, waste collection, etc., both for other households and for companies. The use of logistics services, resources of households, i.e. individuals, known as crowd logistics, is experiencing rapid development with the advent of numerous networks and applications, through which users connect with each other and get the opportunity to state and accept requests for logistics tasks. In this paper, the role of households in the performance of logistics demands of other households and companies is analyzed and the basic crowd logistics services are structured, with special reference to the services in the last mile of the supply chain. Also, the basic benefits were identified, as well as the disadvantages, problems and challenges in the application of this concept. [ABSTRACT FROM AUTHOR]

Logistics 4.0 generates a high number of new solutions. The scientific task is to generate an overview knowledge in this field and to show opportunities for the targeted further development. Research questions are: (1) What are typical goals and potentials of Logistics 4.0? (2) What current trends in ICT, production and logistics are influencing Logistics 4.0 solutions? (3) What are typical solutions of logistics 4.0? (4) In which areas do new research questions arise? The research is based on an analysis of new scientific publications and of own scientific projects according Logistics 4.0. Furthermore, the basis are also many years of scientific work and practical experiences in the area of logistics. The approach is based on the evaluation of the impact of trends on logistics solutions. [ABSTRACT FROM AUTHOR]

The logistics service transaction matching of the blockchain platform is an important part of the transaction. Firstly, the evaluation index system of the logistics service transaction satisfaction degree in the blockchain platform is constructed. According to the evaluation index of the logistics service users and providers, the actual situation of the logistics service transaction and the principle of maximizing the satisfaction degree of the logistics service users and providers, we set the expectation range of both sides and do data standardization, design the calculation method of satisfaction information amount for different expectation data types, build a multi-objective optimization model for logistics service transaction matching on blockchain platform, and seek the matching solution that makes all service users and providers the most satisfaction. Considering the large amount of data in blockchain, the concurrent design of NSGA-II algorithm based on Hadoop is carried out. Through the calculation of the example, in the matching of multi-objective optimization model of logistics service transaction matching on the blockchain platform, when the users and providers of logistics service are more satisfied about the indicators with each other, and then it gets more satisfactory matching results. [ABSTRACT FROM AUTHOR]

Activities such as logistics and marketing, through their contemporary manifestations - social logistics and social marketing, can be seen as elements of social policy. The most important prerequisite for the development of social logistics and social marketing as elements of the common social policy is awareness of their focus on the needs of society as a whole and of individuals, improving the quality of life, protecting the environment and achieving sustainable development. Social marketing promotes ideas in this direction, and social logistics puts them into practice. Socially, logistics should be developed in the following three areas: social logistics; socially oriented business logistics based on the concept of corporate social responsibility; and implementation of social practices by logistics providers. Social logistics is entirely based on the logistic concept, but instead of the economic system, the social system is considered, and individuals and the links between them are perceived as elements and corresponding links of the logistics chain. These logistics applications are based on basic logistical assumptions and principles, but they have a specific social direction. The purpose of the management of material flows and the accompanying information flows in these fields is to achieve the desired social effect, which is measured by the degree of satisfaction of basic social needs. In social logistics, members of the public are not just consumers who buy goods or services, but people who need protection and a higher quality of life. Social logistics applications are related to fundamental civil rights, such as the right of people to be protected, healthy and to settle their life at different levels. The implementation of social logistics in the public sphere requires active state intervention and the establishment of the necessary logistics structures at the national, regional and municipal levels, the appointment of logistics specialists and the use of the experience gained in the field of business logistics. The article sets out tools for implementing European social practices that relate to logistical tools and complement each other. The interaction between logistics and marketing has been explored and the role of application of customer relationship management (CRM) systems as a prerequisite for the social behavior of the organization has been highlighted. The characteristics of social marketing are presented in two areas of application - in the public sector and in the business sphere and the aspects of interaction between social logistics and social marketing are outlined in order to achieve a synergistic effect for the development of social policies. Models for improving the social dimensions of logistics services in two directions are proposed - a model for assessing the social impact of logistics services and a marketing model for satisfying the users of logistics services with quality, service and value. The proposed models are interconnected on the basis of the interaction between social logistics and social marketing and aim to increase the level of satisfaction of people's needs, their satisfaction and quality of life. The purpose of the article is to explore the opportunities for improving the social aspects of logistics services through the application of appropriate tools and models. [ABSTRACT FROM AUTHOR]

An important antecedent for building a green supply chain are customer requirements. For the time being, however, it is unclear how the demands for providing reverse logistics services contribute to green supply chain building. The aim of the research was therefore to specify the degree of importance of reverse logistics services compared to typical services provided by the supplier during order fulfilment. Based on the survey of purchasing managers’ attitudes in 100 food companies, reverse logistics services were found to have a significant role in the portfolio of services evaluated. Return of defective goods was evaluated as the most important reverse logistics service. At the same time, it was found that the perception of the importance of the services provided is affected by the item purchased. Reverse logistics services are more important when purchasing chemicals than when purchasing the main raw material. Thus, primary research has shown that the greatest opportunity to build a green supply chain will arise when purchasing items that inherently show environmental hazards.

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this research is two logistic service providers in Indonesia. Methods: This study uses the integration of the SIPA method and Kano Modification. Both SIPA and Kano can determine priority and effective strategies to improve service quality. Results: The use of SIPA can identify the importance of service attributes and compare the performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study to expand opportunities for determining managerial strategies. Conclusions: The results in this study provide insight into the main strategies that must be carried out on attributes considered important and maintain quality to be superior to competitors.

Ecology not only means environmental protection, but also means high efficiency and high quality. Port logistics and marine ecology are closely related, not only need to conform to the concept of ecological civilization, but also need to combine the actual conditions of operation to promote the high-quality development of the port logistics industry. This paper introduces the theory of improving the quality of Tianjin Port's logistics service by using the questionnaire survey method. The article uses the Analytic Hierarchy Process (AHP) to calculate the importance of customer demand, analyzes the role of expert consultation in improving the quality of port logistics services, and discusses the improvement of logistics service quality in Tianjin Port. Through quality analysis, we identified six key measures for ecological design of port logistics service quality, and proposed hardware and software recommendations to help Tianjin Port and other ports to better design services and improve service levels. [ABSTRACT FROM AUTHOR]

Background: This article identifies the preferences of the customer of logistics services in Indonesia using the Kansei engineering and conjoint analysis methods. The Conjoint Analysis aims to establish utility scores that represent factors in logistics services. Methods: In this study, 100 respondents from several cities in East Java, Indonesia, are selected to fill out the formal questionnaire. At the same time, 30 respondents are chosen to determine the attributes and level attributes. The analysis to determine attributes, level attributes, and formal questionnaires are assisted by SPSS 25. Sixteen stimuli are generated in this study to be used for a formal questionnaire. In this study, Kansei is used to provide a different perspective to describe the customer service, Including six attributes: delivery services, delivery speed, courier attitude, order information, condition of goods, and warehouse locations. Results: The results show that customers’ most preferred attributes are based on the condition of undamaged objects, and the attitude of the courier is vital for users in this study. Conclusions: The most considered instruments by the customer, such as delivery services, delivery speed, courier attitude, order information, condition of goods, and warehouse location.

An ageing population is a natural and inevitable phenomenon that constitutes an opportunity for the development of the logistics services industry. This is related to the fact that a new demographic profile of the world is determined by a growing number of customers — seniors – with special needs that generate the demand for services such as carriage and home delivery of food and medicines. Therefore, considering the growing demand for logistics services intended for older adults, there is a justified need to develop theoretical knowledge in this area. The paper aims to define a logistics service dedicated to an elderly person as the ultimate recipient as well as to identify the classification criteria of such services. The first part of the article is based on a literature review and presents definitions of a service and a logistics service according to various researchers. It also identifies different classifications of logistics services. These theoretical aspects provided a basis for authors to propose the notion of a logistics service and a catalogue of criteria for systemising logistics services dedicated to older adults. Logistics services for the elderly may be grouped according to classification criteria applicable to what is widely understood as logistics services in source literature. The classification criteria are the type of service, the immateriality of service, the frequency of contacting the customer, the type of purchaser market, the degree of service customisation, the type of a relationship between the service enterprise and the customer, and the place of service provision. Nonetheless, due to the customer-oriented approach in logistics, the authors proposed the classification criteria of these services with regard to age, financial situation, needs, health, expectations, hobby, skills and problems of older adults. Such an approach to classification is determined by considerable inherent diversification of the discussed group of customers as well as a specialised catalogue of logistics services. The classification of logistics services may contribute to the improved design of such services.

The influence of logistics on competitive advantage of cooperating parties, as well as risk associated with changing operating conditions increase the importance of trust, that partner works for mutual benefits, even if detailed regulations regarding the response to changes in the environment are not included in contract. The objective of paper is to present the role of trust in reduction of risk of logistics cooperation between principal and provider of logistics service. Typology of main risk factors, characteristics of trust between companies, as well as role of trust in different types of cooperation relationships are taken into consideration.

The Russian market of logistics services suffered substantial losses during recent economic recession. Decrease in import from the EU and the USA, reduction of consumer spending within the country, increased borrowing costs led to sharp reduction in the growth rate of the investigated market value. Shortage of the modern infrastructure, fragmentation and imbalance of the Russian logistics market have contributed badly. This article focuses on identification of the promising strategic development directions for logistics service providers operating on the Russian market. On the basis of literature survey, the authors derive attractive client groups for 3PL operators, priority regions for geographical expansion as well as high-demand logistics and related services. The results of this survey could help logistics agents to define or clarify their market positioning and serve as a basis for further study of specific features in logistics outsourcing development in Russia.

The purpose of this study is to study the theoretical and methodological approaches to assess the logistics system of the state and, on the basis of this, develop a methodology for researching the national logistical system of the Republic of Kazakhstan. The article considers theoretical and methodological approaches to the assessment of the macro-logistic system. A brief overview of the international logistics indexes was made, the place of Kazakhstan in these ratings was indicated. It is substantiated that one of the most important methods for the integrated assessment of the logistics system is the expert interview method and developed the indicators, the sample structure of the respondents to assess the national logistics system of the Republic of Kazakhstan. This work can be applied in studies to identify problems and prospects for the development of national logistics systems. In the course of the research, the authors used methods such as comparative analysis and a systematic approach.

Due to the changes in the distribution market, issues related to storage and distribution of agricultural, aquatic and livestock products, and storage and transportation of processed and fresh food are rapidly emerging, and as a result, Cold Chain is naturally receiving attention as one of the logistics services. The purpose of this study is to evaluate the competitiveness of location in the construction of a cold chain cluster centered on the metropolitan area, which has attracted attention in relation to the distribution of cold chains, such as recently refrigerated frozen foods. To this end, this study evaluated the competitiveness of cold chain cluster candidates in the metropolitan area by utilizing the CFPR (Consistent Fuzzy Preference Relations) method that can efficiently extract and quantify expert knowledge. As a result, the location competitiveness was found to be superior to Incheon New Port's hinterland, Gyeonggi South Area (Yongin), Gyeonggi West Area (Gimpo Logistics Complex), and Pyeongtaek Oseong Logistics Complex. In particular, this study extracted the knowledge of refrigerated and refrigerated logistics warehouse operation experts, and conducted detailed competitiveness assessments for cold chain cluster candidates in the metropolitan area, and suggested the optimal cluster candidates. In the future research, it is necessary to classify the questionnaire into the owner, large business group, and public business group, etc., who have the right to purchase and build to secure ownership of the fresh food distribution center. [ABSTRACT FROM AUTHOR]

Purpose: An analysis of the of electronic transport exchanges functioning and the prospects for their development regarding the development of IT technology and the development of transport needs. Design/methodology/approach: An extensive literature and functional analysis of electronic transport exchanges was carried out. Based on this prospective directions of further development for this form of contracting services were identified. Findings: Electronic freight exchanges promote the efficient and effective exchange of information, increase the quality of services and shape logistical cooperation and partnerships throughout the supply chain. The key factors determining the introduction of freight exchanges were identified. Also crucial aspect of the functioning of electronic freight exchanges were set out and they are to ensure the security of transactions and reliability of cooperating partners. Research limitations/implications: The analyses carried out are still ongoing and require further research among users of electronic transport exchanges. Practical implications: The presented results may affect further research on the use of electronic transport exchanges, especially in the activity of freight forwarders. At the same time, they indicate the main limitations related to participation in electronic platforms. Originality/value The article presents the mechanisms of functioning of electronic transport exchanges and indicates the main challenges related to their use in business. [ABSTRACT FROM AUTHOR]

This paper proposes the concept of an intelligent logistics system (ILS) in the context of the Internet of Things (IoT), expounds the characteristics of the ILS, and constructs a logical framework of the ILS based on the IoT. In the dynamic IoT environment, in order to obtain a highly satisfied logistics service, a locally optimal choice of logistics service selection scheme is proposed. This scheme uses the traditional web service combination idea to solve the intelligent logistics service problem. First, model and calculate the Quality of Service (QoS) attributes in logistics, and then select an atomic solution with the best utility value from each logistics sub-process, perform service composition and execute. The feasibility and effectiveness of the model and algorithm under this scheme are verified by experiments. [ABSTRACT FROM AUTHOR]

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