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This study investigates the effect of customer satisfaction with leisure services on tourists' positive word-of-mouth and revisit intentions. The study is carried out within the context of visitors to the SantaPark in Rovaniemi, Finland. In this study, customer satisfaction is measured via a multi-attribute approach. Study results and their implications are discussed. [ABSTRACT FROM AUTHOR]

This article reports on the results of a survey which investigated the nature of relationships between hospital and multihospital organization-centered factors and background characteristics, and multihospital organization effectiveness. Canonical correlation is employed in analyzing the data. Results and their implications are discussed. [ABSTRACT FROM AUTHOR]

Management expertise transfer to less developed countries (LDC) through graduate university programs in advanced nations is analyzed. Research was conducted using about seventy managers from Turkey, who acquired an M.B.A. in the United States. Three adaption issues are highlighted: local applicability of certain skills, firm and individual factors linked to local applications of management expertise and primary considerations in transfer impediments common to indigenous organizations. Frequently, technology is transferred to LDCs through licensing or multinationals' foreign direct investment. Foreign direct investment has been hampered by inappropriate transfers and problems related to foreign dominance. Sample participants were located through the Turkish Educational Foundation. Factor loadings for expertise applications are explained. Data collection and measurement techniques are detailed. Tables of management expertise applicability patterns are included.

Argues that business education in the Third World is less than satisfactory in accomplishing specific objectives: preparing future practitioners with education related to their potential jobs; extending service and consulting to business, government, and the community at large; training future business educators; furthering the accumulation of knowledge through research. Faculty problems; Research problems; Recommendations.

Presents a study that focused on two specific objectives: To determine the relative salience of a chosen set of factors that motivate students toward a major field of study or a career opportunity; To assess the prevailing attitudes of students toward international marketing as a major field of study in terms of these salient criteria.

The study reported in this article examines the nature of relationships between organizational and personal resources and nurses' turnover intentions. A sample of 124 nurses in the Turkish Republic of Northern Cyprus serves as the study setting. Results of the study reveal that a form of organizational support (empowerment) and two personal resources (customer orientation, job resourcefulness) are the best predictors of turnover intentions. Implications of these results are discussed and avenues for future research are offered.

Aim: To prospectively compare the vascular attenuation achieved with 100ml iohexol (350mgI/ml) 75% with that achieved with 150ml iohexol (350mgI/ml) 75% for computed tomography (CT) venography, which was performed after CT pulmonary angiography., Materials and Methods: A total of 122 patients were included in the study. Group A, comprising 52 patients (mean age 64.8 years, mean body weight 70.8kg) received 150ml iohexol (350mgI/ml) contrast media. Group B, comprising 70 patients (mean age 61.2 years, mean body weight 71.4kg) received 100ml iohexol (350mgI/ml) contrast medium., Results: Venous opacification values measured at all levels were significantly higher in group A than those in group B (p<0.001). In group B the mean HU values were between 87 and 115 and only three of the patients had HU values less than 60 at the level of femoral vein. Assuming a venous enhancement of 80HU as the cut-off value for accurate diagnosis of deep venous thrombosis, 22.8% (16/70) in group B and 7.6% (4/52; p=0.028) in group A had non-diagnostic CT venography of left femoral vein., Conclusion: One hundred millilitres of contrast medium with a concentration of 350mgI/ml may produce sufficient enhancement, but 150ml of contrast medium provides better accuracy for the diagnosis of deep venous thrombosis diagnosis. For better enhancement of lower extremity deep veins, the concentration of the contrast medium and the patient's body weight may also have significance.

Purpose: This paper aims to introduces a measure to assess the perceived effectiveness of multi-hospital organizations (MOs)., Design/methodology/approach: A sample of top managers of non-profit hospitals serves as the study setting. Data were collected via mail surveys. Usable responses were obtained from 189 hospitals. The measure was developed by considering the instrumentality and effect components of a set of relevant motives for joining an MO. During the course of the study, three alternative formulations were examined., Findings: Results show that the measures based on effect alone and a multiplicative combination of effect and instrumentality demonstrate sound psychometric properties. The recommendation here is to adopt the latter measure., Research Limitations/implications: The study was limited to a particular sample. Replications among other samples are needed to validate the current findings. Also, because the exact content of the objective function of a hospital for joining an MO is not necessarily constant over time, there is a need to conduct similar studies on a periodic basis., Practical Implications: The measure recommended here uses multiplicative/weighted instrumentality and effect scores as opposed to only the instrumentality or effect scores. This makes it possible to go beyond the mere "why" or "how" questions. Simultaneous consideration of instrumentality and effect dimensions affords a richer and more relevant understanding., Originality/value: Valid and reliable measures of performance are critical for both managerial and research purposes. The measure proposed in the current study could be used in structural equation models to investigate the effect of individual actions on performance and the impact of performance on other outcome measures (e.g. intentions to stay in an MO).

This study seeks to determine the relative importance of factors non-profit hospital administrators rely on in their decisions to join a non-profit multihospital organization (MO) and their assessments of an MO in satisfying these motives. A related objective of the study is to determine whether or not the administrators of different types of hospitals (i.e. general vs specialty, member of a national vs non-national MO and church-affiliated vs non-church affiliated) differ in their judgements. The analytical framework of the importance-performance technique is used in analyzing the data gathered from the top administrators of a nation-wide sample of hospitals in the USA. Results and implications of the study are discussed.

This paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified importance-performance analysis technique and presents the method and findings of an empirical study which applied importance-performance analysis in a health care setting. The strategies derived from the study findings are discussed.