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Copyright of Cuadernos.info is the property of Pontificia Universidad Catolica de Chile, Facultad de Comunicaciones and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The communication of social commitment and sustainability is of renewed interest given the social challenges that pressure societies, companies and institutions at a global level. Although the Sustainable Development Goals were approved in 2015, the coronavirus pandemic has fuelled issues linked to the environment, health and inequality(ies) in the media, public opinion and business and institutional agendas. This article reviews the knowledge generated on this wide-ranging topic in a multifocal analysis organized into two main axes: first, the scientific knowledge provided on the social responsibility/sustainability strategies of corporate actors; secondly, that relating to citizen movements, media discourses/media coverage and social networks. The results indicate that this is an area of growing interest (very pronounced in recent years), where there is no defining consensus and there is a wide range of subtopics that are difficult to narrow down. In the business field, the focus has been on the confusion between sustainability and CSR in information-oriented studies based on company statements and reports. In the area of social participation, it is essential to make difficulties and violence of all kinds visible, although they are also the responsibility of the media. We continue to see threats that pose historical problems, such as class, ethnic and gender inequalities; the economic and health crises; and the climate emergency. They are threats that have become chronic in this 21st century. It is concluded that the field needs to mature in terms of definition and delimitation of concepts, practical approaches and storydoing. In this way, we will move from a stage of awareness to another of compliance with goals and objectives for sustainable development. [ABSTRACT FROM AUTHOR]

Copyright of Estudios sobre el Mensaje Periodistico is the property of Universidad Complutense de Madrid and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Mediterranean Journal of Communication / Revista Mediterránea de Comunicación is the property of Revista Mediterranea de Comunicacion / Mediterranean Journal of Communication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Introduction: Corporate social responsibility (CSR) is the mechanism through which organizations integrate the Sustainable Development Goals (SDGs) into their corporate strategies. On the other hand, the communication of responsibility and commitment initiatives with citizens is an important factor in achieving social legitimacy for the company. Moreover, digital communication tools, including corporate podcast, are powerful allies for disseminating a corporate brand message aligned with sustainability, commitment and social responsibility. Therefore, the main objective of this article is to analyze how the banking sector uses corporate podcast as a tool for communicating content related to the SDGs. Methodology: A content analysis of the headlines and explanatory texts of the podcast deliveries issued by the largest financial institutions in Spain during the year 2022 was carried out. Results: 36.1% of the podcasts analyzed address the SDGs, with 12 of the 17 SDGs set by the United Nations being represented. Discussion: The results show a significant use of corporate podcasts as a SDGs communication tool, which is consistent with companies' growing commitment to a more engaged communication linked to CSR. Conclusions: This research represents a further step in understanding how organizations use the communicative possibilities provided by digital platforms, specifically podcasts, to communicate CSR-related issues. [ABSTRACT FROM AUTHOR]

Introduction: This research analyzes whether the executive training offered by the MBA courses in Mexico provide reputation management training to future CEOs. The goal is to know the opinion of the heads of these programs regarding the object of study, as well as to delve into the design of the curriculums and the role of reputation. Methodology: An exploratory deductive research has been carried out where methodological triangulation is applied through two research techniques: the theoretical framework and the in-depth interview. The in-depth interviews were carried out with the academic managers of the MBAs to find out in detail the contents of the curricula and the criteria used to keep them updated, to determine if there is content related to corporate reputation, as well as the reasons for including them or not. Results: The academic managers of the MBA’s understand the importance of managing properly, but they do not consider that it should include specific subjects in the study plans, but treat it in a transversal way. Conclusions and discussion: There is a vision of reputation linked to economic results. The core of the studies is in the development of the dimensions linked to traditional business practice. [ABSTRACT FROM AUTHOR]

COVID-19 has caused a transformation in the organizational structure of the healthcare system that directly affects the management of its communication. This article aims to know the communication strategy of hospitals in Spain in a context of normality and what have been the main changes and adaptation needs caused by the pandemic. For this purpose, the information is collected and analyzed from a structured questionnaire and two focus group with health communication professionals. The results obtained confirm that pandemic modifies the type of tasks carried out in the three communication areas and transforms both the information requested and the priority in the use of channels for its transmission. Furthermore the work concludes that the health crisis has accelerated the development of the digitization and of Spanish health and communication systems. Finally, the professionals consider that the pandemic has favored the knowledge and recognition of the communication function inside and outside the hospital. [ABSTRACT FROM AUTHOR]

The economic situation in Spain during the first half of the year 2022 was characterised by a rise in prices which had a major effect on fuel prices. Within the framework of crisis communication management, this article discusses the strategies followed by the main companies in the fuel sector on Twitter by using the content analysis method. The results show that silence was the main position adopted by these organizations. This reflects the absence of proactive crisis management. [ABSTRACT FROM AUTHOR]

Recent events such as COVID-19 and the conflict in Ukraine have increased the demand for olive oil, a key product in the Spanish agri-food system due to its history and foreign trade. Jaén accounts for 37% of national production. Through content analysis, the websites of the 74 olive oil mills in this province were investigated to identify the distinctive elements of their digital communication and the way they connect with their audiences. The results indicate that this is a traditional and conservative sector that is starting to go digital, mainly through its presence on social networks. [ABSTRACT FROM AUTHOR]

The managerial function of communication and PR requires the use of a scientific method for decision-making that makes it possible to correctly define the starting problem of strategic programming through an effective diagnosis, establish the objective to be achieved and, subsequently, evaluate correctly the success achieved, taking into account that the final strategic objective is to establish relationships of trust with the publics. In this article we seek to identify the contents that form competencies and research capacities in strategic planning within the study plans of the own (unofficial) master's degrees directly linked to the function of communication management, offered in Spain during the 2019-2020, to determine if the graduates have been prepared, as future managers, to investigate properly. Matilla (2018) proposes a series of information and research techniques and methods -basic and applied- that should be worked on in the first stage of the strategic planning process and that will serve as a guide for the contents that should be worked on at the training level. Through content analysis, a total of 38 unofficial master's degrees were identified that met the first search requirements in the 2019-2020 academic year, of which, after carefully reading their subjects, competencies and professional opportunities, it was seen that only 13 were directly linked to the communication management function, both from an integrated department of an organization, as well as from agencies and consultancies. The final sample unit showed that the word "research" literally appeared in 7 subject titles of 6 different master's degrees. Likewise, the descriptions or contents of another 26 subjects included at least one concept linked to the initial stage of research, such as "audit", "diagnosis", "analysis" (psychosocial, of publics, of data, of insight, executive...), "measurement", "monitoring", "metrics", "evaluation", "audience map", "information search", "issues management", "research of futures", "interpretation of results" or "social trends". A third of the Spanish master's degrees directly linked to the function of communication management do not offer any type of training in strategic research, despite its importance at a professional level, and only half of them offer at least one specialized subject in research. There is no master's degree that literally includes all the necessary contents identified by Matilla (2018) to correctly carry out the first stage of research, although there are some universities that show a high interest in training professionals capable of empirical research. Reliable proof of this interest is the Carlos III University of Madrid, which offers more than 50% of its ECTS with some mention of research techniques, methods or typologies. In short, it can be seen that depending on the postgraduate training in question, future communication and PR professionals will be trained -or not- to conduct scientific research, so that a third of postgraduates will not have received specific training in strategic research and will not be able to acquire the research skills necessary to adequately exercise the management function. [ABSTRACT FROM AUTHOR]

Copyright of Mediterranean Journal of Communication / Revista Mediterránea de Comunicación is the property of Revista Mediterranea de Comunicacion / Mediterranean Journal of Communication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The objective of this article is to develop an ex novo model for selecting public relations and communication agencies, or agencies that provide public relations services, based on perceptions from communication managers who work for companies with the highest turnover in Spain and who belong to the Association of Directors of Communication-Dircom. We were inspired by the matrix model of rubrics for competency assessment (Goodrich, 2005). For this purpose, we sent a questionnaire and carried out a factorial analysis and a content analysis to know and classify the attributes that communication managers used when selecting a public relations and communication agency. Results indicate that communication departments consider criteria in the following order of priority: experience, specialization of the sector and client portfolio, professionalism, reliability, quality of the service and the economic proposal. With this model, we seek to enrich chapters offered by the literature on public relations and communication departments and agencies and, professionally, help these communication departments to objectively select a public relations and communication agency, within the framework of final decision models. [ABSTRACT FROM AUTHOR]

Copyright of aDResearch ESIC: International Journal of Communication Research / Revista Internacional de Investigación en Comunicación is the property of ESIC Business & Marketing School and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of aDResearch ESIC: International Journal of Communication Research / Revista Internacional de Investigación en Comunicación is the property of ESIC Business & Marketing School and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of aDResearch ESIC: International Journal of Communication Research / Revista Internacional de Investigación en Comunicación is the property of ESIC Business & Marketing School and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Comunicación 'Vivat Academia' is the property of Facultad de Ciencias de las Informacion de la Universidad Complutense (Espana) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Doxa Comunicación is the property of Fundacion Universitaria San Pablo - CEU and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of aDResearch ESIC: International Journal of Communication Research / Revista Internacional de Investigación en Comunicación is the property of ESIC Business & Marketing School and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Companies' development in recent years has been radical in all areas, but especially in the field of communication and marketing. Companies have suffered a profound transformation of the economic and competitive environment. As a result, business' evolution has not only been in technological innovation, but also in corporate strategy. Companies, being aware of the importance of adequate communication planning for them, have used corporate communication as a key asset in their strategy in order to give meaning and value to everything they subscribe. Therefore, communication and corporate branding have been positioned as a first-rate intangible asset for company management. In this research we want to show the degree of importance that companies have given to communication, establishing as a specific case and object of study the Canarian airline Binter and its success in its communication policy. In this regard, we want to delve into its communication model and brand management, as well as its strategies and digital ratios during the years 2017, 2018 and 2019. [ABSTRACT FROM AUTHOR]

Copyright of Innovar: Revista de Ciencias Administrativas y Sociales is the property of Universidad Nacional de Colombia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Training in positive communication favors the survival of organizations in changing contexts. This training process requires the use of active learning methodologies, with playful activities being an alternative. The objective of this study was to design a playful activity in positive communication as a training tool for organizations. The methodology proposed by the State Committee for Science and Technology of Russia was used for the design of the ludic, which was validated through the criteria of 10 experts (Female= 40% - Male= 60%), of which 80% had a doctorate or master's degree, on average 14 years of work experience and 12 years in teaching and research. The 80% of the indicators evaluated (descriptive clarity, objective correspondence, pertinence, and feasibility) are considered very adequate and 20% (coherence) quite adequate. It is concluded that the playful proposal can be a useful tool to train in positive communication practices. Its application may be recommended in organizations of different sectors. [ABSTRACT FROM AUTHOR]

Copyright of Fonseca: Journal of Communication is the property of Revista Fonseca Journal of Communication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Comunicación is the property of Universidad Pontificia Bolivariana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Introduction. The impact of the information on COVID-19 on the Spanish population is analysed to identify the effects and emotions related to the channels and sources of information consumption during the first phase of the pandemic, which coincided with the first days of the state of alarm. Methodology. To this end, a survey administered via the Internet (n=1823.) was distributed during the second and third weeks of confinement (from March 23 to April 8, 2020) to the entire elderly population resident in Spain and with access to the Internet. Results. Among the results obtained, it is worth noting that news about the pandemic generated different negative emotions during this period - sadness, anxiety, fear, confidence and anger - which varied depending on the channel of information consumption. Among the topics that were of most interest to those surveyed were data on the evolution of the pandemic, protective measures and forms of infection, while the most credible sources were organizations and official authorities, health personnel and the media. Conclusions. It is shown the importance of emotions - especially negative ones - in the population's perceptions in crisis contexts such as the Covid-19 in Spain. Specifically, Emotional Support is the second most valued and official message, empathy, the most outstanding feature of the information received. The Government's ability to "understand" and "put itself in the place of the citizenry" ahead of any other aspect is positively appreciated. [ABSTRACT FROM AUTHOR]

The covid-19 crisis has destabilized the world communication system, blurring some of the borders between disciplines such as political communication and corporate communication, and implanting as yet unknown, new phenomena such as the competition between daytime versus primetime television. This article studies the role that official spokespersons have played in the Spanish Government's crisis communication strategy. The changes in free-to-air television, the predominance of political communication over corporate communication, and the role of Government spokespersons as influencers are also studied. [ABSTRACT FROM AUTHOR]

The influencer, considered a key asset in the strategy for online communication (Pérez-Curiel and Clavijo-Ferreira, 2017), causes a loss of control over the strategic decisions of fashion brands due to their independence in developing actions (Díaz, 2017). In order to describe to what extent, the influencer enhances the brand identity and the change in strategy trend in the sector, a triple-focus comparative content analysis methodology is designed (Silverman, 2016; Krippendorff, 2004). It analyzes the Instagram accounts of three international renowned luxury firms such as Gucci, Loewe and Margiela (total posts n1 = 3756 and specific posts n2 = 240) and develops a panel of experts (n3=6) aimed at specialized professionals and academics. The results indicate how the values and corporate image of the brands are affected by the ego-personal discourse of these influence profiles. [ABSTRACT FROM AUTHOR]

Copyright of Revista Espacios is the property of Talleres de Impresos Oma and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Estudios sobre el Mensaje Periodistico is the property of Universidad Complutense de Madrid and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The management of internal communication in organizations has undergone extensive development in recent years through the use of various tools, many of them associated with technological advances. However, in many organizations, it continues to be linked to human resources departments, based on the understanding that it is linked to the relationship with workers. In this context, characterized by the tendency to promote the experience of employees in order to increase their involvement and enable management change, the concepts of staff happiness and well-being have been introduced into organizations. This work delves into the relationship between internal communication and the happiness and well-being of employees using a questionnaire completed by internal communication managers in 82 Spanish companies that have been recognized for their actions in this area by the Great Place to Work consultancy firm and by the Internal Communication Observatory. The results indicate that the link between happiness and internal communication is strong, despite the fact that happiness management is implemented very little in Spanish organizations and in most cases is the responsibility of human resources. In Spain, the term most commonly used to designate this position is that of Wellbeing Director, followed by that of Happiness Director and less so Chief happiness officer, as occurs in other countries. [ABSTRACT FROM AUTHOR]

This article presents the results of a survey of 215 organizational communication professionals in Uruguay. It describes in a comparative way the roles and tasks of professionals working in different types of organization versus those who work as consultants or service providers in organizational communication. In particular, the factors that affect the evaluation of the provision of services from the perspective of clients and consultants are studied. In addition, the functions of organizational communication and the perception of their results are examined. It is concluded that the professional career, the type of organization, and the sex of the professional affect the type of role and professional tasks. There are differences in the perception that clients and consultants have about their relationship. The predominance of external organizational communication functions weakens the results achieved in internal communication. [ABSTRACT FROM AUTHOR]

The degree of maturity in the digital transformation of the Public Relations and Communication agencies that were associated with the Spanish Association of Communication Directors-Dircom is analyzed. The model for digital transformation proposed by Westerman; Bonnet; McAfee (2012; 2014), based on the vectors of leadership and digital capacity is applied. For this purpose, a questionnaire was sent to those responsible of this type of agencies. Our results identify that 75% of the Public Relations and Communication agencies are at an advanced stage of this transformation, conditioning the demand for new profiles, the reorganization of work and the offer of new services. 80% of these agencies have an integral vision of digital communication, although they recognize that they must automate many of their processes. [ABSTRACT FROM AUTHOR]

The first milestones of the history of Public Relations in Spain are listed in order to understand its evolution and current essence and definition. We analyzed the persuasive communication techniques historically used that could already be branded as such (advertising, propaganda, protocol, publicity ...) when the current concept of Public Relations was still lacking. This article presents a conception of Public Relations based on its most persuasive purpose: that of directing Public Opinion. We do not forget the other great current that focuses on the necessary generation of sympathy and understanding between the issuer and the receiving public. Thus, Public Relations are the union of various elements that make up its conceptual and scientific base: Marketing, Prospective, Advertising, Propaganda, Publicity, Sponsorship, Patronage, Corporate Communication, Internal Communication, Public Affairs, Protocol and Lobbying. There are two great influences in the gestation of Public Relations: Advertising (called scientific, educational, social, prestigious...) and Propaganda (commercial, collective...), so we focus on its founding fathers, the teachers and theorists Pedro Prat Gaballí from Advertising, and Francisco García Ruescas from Propaganda. Finally we will review from the fields of associationism, legislation and academics the great moments for the advancement of Spanish Public Relations, since our purpose is also to create a chronology as complete as possible that serves as the basis for future research. [ABSTRACT FROM AUTHOR]

Copyright of Estudios sobre el Mensaje Periodistico is the property of Universidad Complutense de Madrid and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Covid-19 crisis has put to the test many social structures processes. Corporate communication and public relations are examples of these processes that face an unprecedented situation, difficult to foresee and from which lessons will have to be drawn for the future. In this article, a mixture of research and essay, we intend, based on theory, and on the experience and some studies carried out by communication professionals as well, to reflect on how the pandemic crisis of the Covid-19 affects and will condition the practice of corporate communication in general and two of its areas of specialization, internal communication and corporate social responsibility (CSR). We emphasize the importance of organizations in assuming that reputation is a risk and that this risk must be managed with public relations tactics and tools, because the pandemic crisis of the so-called coronavirus has revealed the importance for organizations and brands of managing trustworthy relationships with their publics. [ABSTRACT FROM AUTHOR]

In the current context where governments, companies and in general, the society are aiming to end poverty, protect the planet and guarantee that people live in peace and prosperity, the social actions undertaken by organisations have turned into an element that can influence the positive perception evoked in the public. Therefore, different studies (Becker-Olsen, Cudmore and Hill, 2006; Du, Bhattacharya and Sen, 2007; Hildebrand, Demotta, Sen and Valenzuela, 2017; Hoeffler and Keller, 2002; Madden, Roth and Dillon, 2012; Manzano, Simó and Pérez, 2013; Rivera, Bigne and Curras-Perez, 2016; Sen and Bhattacharya, 2001, among others) have focused on analysing the effects of corporate social responsibility (CSR), concluding that they might be a factor that positively modifies the perceptions of consumers about a company and its role in the society, significantly impacting the strength and value of a brand. In this line, this study analyses the communication attributes perceived as determinant traits of a socially responsible brand personality. These traits are assessed by 385 individuals from different nationalities in order to identify the associations and clusters of attributes that allow the construction of a socially responsible brand personality. The results obtained show the existence of different factors that influence the assessment of studied attributes and allow to conclude that there is a relational structure of attributes that can constitute a new dimension of brands, endowing them of a socially responsible personality that complements and enhances the values of the organisation altogether. [ABSTRACT FROM AUTHOR]

Copyright of Trípodos is the property of Universitat Ramon Llull, Facultat de Comunicacio Blanquerna and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The study analyses the main challenges perceived by communication consulting sector in Spain in a post-convergence context. An in-depth questionnaire to communication agency professionals and content analysis of their corporate websites and social platforms was used as methodology. The results point to a situation in transition between old and new practices, in which digitalisation is perceived as a current need and a challenge to sector's adaptation capacity, while only some agencies use the new channels offered by Internet for their own management of transparency and online visibility. A double reactivity is detected: with respect to their vision of the future, and to digital brand leadership. The research provides clues that can help researchers, professors and professionals to evaluate the sector and detect adaptation needs for the present and the future. [ABSTRACT FROM AUTHOR]

Copyright of Revista Daena: International Journal of Good Conscience is the property of Spenta University Mexico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Internal communication is a rising value in the business environment due to its usefulness to achieve the commitment of employees towards the organization. Therefore, it is an area of interest for both researchers and the business sector, which can make profitable advances. The objective of this paper is to analyze the strategies of Spanish companies that are recognized for their good practices in internal communication. This study performs a secondary analysis of the data Great Place to Work ranking and the Observatory of International Communication and Corporate Identity awards between 2014 and 2018, as well as semi-structured interviews with representatives of both entities. The results show the consolidation of tools as brand ambassadors and internal applications, as well as the trend to promote the experience of employees to increase their engagement and make change management possible. [ABSTRACT FROM AUTHOR]

When information is shared it is consumed in a more reflective manner and it is easier to understand and assimilate it, so seeking the participation of the social audience should be among the main concerns of a health sector communicator. The study performs an analysis of the interactions generated in Facebook of the largest private hospital in Spain, the Povisa Hospital, between 2016 and 2018. The results show that the posts that are most shared are those that transmit positive emotions, with images of patients and health professionals, with direct and affirmative phrases, coming from our own sources of information, and told through real stories lived by patients. The conclusions reached in this study can serve as effective formulas of connection between other hospitals and their social audience. [ABSTRACT FROM AUTHOR]

Based on the belief that participation and mutual exchange are an indispensable condition for effective communication with publics, this article presents transmedia storytelling as a driver of corporate social responsibility (CSR) communica- tion to internal publics, through the Play to Move case study of Telefónica. This approach is of special interest since, to date, most of the research on transmedia storytelling has addressed the subject in relation to audiovisual content, with very few works that have applied it to communication management, and nonexistent in terms of communication with internal publics specifically. In order to address the topic of study, a qualitative methodological perspective is adopted, based on a literature review and a case study to illustrate the application of these transmedia narratives to the communication of social responsibility with internal publics. The results show that transmedia storytelling is an effective public relations approach to communicate the corporate social responsibility strategy, without forgetting the importance of employee participation in these responsible policies. The future of public relations and internal communication of CSR goes through the confluence with other disciplines such as advertising or entertainment, and the incorporation of gami- fication, storytelling and transmediality into their strategies. [ABSTRACT FROM AUTHOR]

The concern of civil society to create organizational structures of the third sector capable of addressing the social problems of the new modernity brings with it new challenges in the construction of its ethical actions and their communication. These organizations must be able to build community by establishing relationships with all their audiences. This article shows the results of a research that aimed to analyze the way in which a sample of 40 organizations from the third sector (TSO) of Chile, England, Mexico, and Spain communicate their ethical precepts via their website in three types of basic content: organizational philosophy, transparency and good governance, and corporate social responsibility. Among the main findings, it is observed that the TSOs in Chile and Spain show a greater advance in the construction of their ethics, compared to England and Mexico. [ABSTRACT FROM AUTHOR]

Organisational communication is going through a time of change in which technology has taken on a leading role. Its inclusion simplifies and improves some work processes but motivates reflections on the use of data, the accuracy of the information, the transparency of new influences or the measurement of results. It adds the capacity and need of professionals to integrate new skills in their performance; the cooperation of interdisciplinary profiles that provide value; and the inclusion of these scenarios in university training. A reflection is proposed on 1) the impact of technology: derived challenges and their disruptive impact on the sector; 2) new influences: in which trust, transparency and outcome are being questioned; 3) the adaptation of professional competencies through the network of professionals and the Academy; and 4) the challenges present in organizational communication research. [ABSTRACT FROM AUTHOR]

In the age of globalization, rural municipalities in Spain must differentiate themselves and compete to achieve the loyalty of their stakeholders (neighbours, tourists, investors, media..., among others) and fight against depopulation. The corporate website is one of the most used channels by these audiences to go in depth in the knowledge of the settlements. Therefore, this study is approached in an exploratory way, in order to evaluate whether these rural municipalities use the institutional web as a strategic tool to make known their identity. Given these objectives, the methodological design is based on a qualitative approach, with different research techniques. The results show that websites with replicated structures have significant deficiencies in identity management, both from the point of view of corporate visual identity, communication with their audiences and corporate culture. [ABSTRACT FROM AUTHOR]

CEO's political activism is understood as the participation in current controversial issues, when these are not directly related to the general management or economic aspects of the firm. This study analyzes the public interventions of the presidents of 18 Spanish reference companies through the collection of public information (n = 1,952). Such information is published at their virtual press room to identify political, social or environmental issues in presidents' speeches. It is concluded that CEO activism is a challenge for organizational communication that has not yet exploited the managerial ability to intervene in issues outside the market. Climate change appears as the most attractive lever for public discourse. [ABSTRACT FROM AUTHOR]

An overview of the research trends on organizational communication generated by Spanish authors in high impact journals between 2014 and 2018 is offered. Variables such as the year of publication, the source or the number of citations, as well as characteristics of authorship and issues addressed are analyzed. The results show a discrete but stable presence of this type of studies, with variety of sources, especially Spanish journals, and issues, although online communication accounts for almost a third of total articles. The diversity of authors and universities is also notorious, but a small group of institutions concentrates an important part of the research. It is remarkable the high number of works signed in co-authorship, and a percentage of female authorship over 50%. More than half of the items in the sample have never been cited. [ABSTRACT FROM AUTHOR]

The continuous changes in social, technological and media dynamics have forced the communication strategies of companies to constantly change. In the current context, characterized by low attention rates, the saturation of messages and multi-screen consumption, content has become a distinctive and valuable element to connect with audiences. In this sense, the transmedia storytelling, offer characteristics that encourage the participation and involvement of the audiences to which they are directed. This research intends to make a bibliographical review to discover what the key elements of this storytelling are. The ultimate goal will be to analyze its potential for its application to communication in organizations. As a first approximation, it is worth noting that although the transmedia storytelling complies with the basic principles of relation with the public, its use will be of no value to the organizations if the stated objectives are not aligned with the strategic approaches of corporate communication. [ABSTRACT FROM AUTHOR]