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Copyright of Opuntia Brava is the property of Universidad de Ciencias Pedagogicas de Las Tunas, Centro de Documentacion e Informacion Pedagogica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Retos, Revista de Ciencias Administrativas y Económicas is the property of Universidad Politecnica Salesiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The present study develops a computerized maintenance management system (CMMS) for vehicles that aims to improve specific capabilities (competitiveness and customer service) of an automobile repair shop. The maintenance plan is supported by a five-step methodology in which the shop is assessed and the processes and techniques are adapted for preventive and corrective maintenance performed on the automobile units. Tasks and good work practices are standardized. The service offered is rearranged by developing a maintenance management software (CMMS) that is imbedded in the tasks performed at the repair shop for both preventive and corrective maintenance. As a result, the degree of facilities utilization is greater than 70% while the percentages of absenteeism, inactivity, and unproductive work are between 5 and 10%. In conclusion, implementing the maintenance management system developed here is highly efficient and is supported by technology and standardized maintenance processes. [ABSTRACT FROM AUTHOR]

The present study aimed to identify the relationship between workload and burnout syndrome and psychosomatic symptoms in female customer service workers in a government organization in Mexico City. A non-experimental investigation explored two extreme workload groups: 1) 45 participants with a high workload level; and 2) 48 participants with a low workload level. A parametric comparison showed significant differences in the level of occupational burnout between groups; six above-average psychosomatic manifestations resulted in the high workload group. In conclusion, a high workload relates to developing burnout syndrome and psychosomatic manifestations in female customer service workers. [ABSTRACT FROM AUTHOR]

The objective of the research is to present future scenarios for the business fabric of the municipalities of Sevilla and Caicedonia, located in the Valle del Cauca, Colombia. These scenarios have been developed using the Prospective SWOT approach, Régnier's Abacus, and the Impact Intensity Assessment Matrix. Their purpose is to provide valuable input for collective reflection and decisionmaking aimed at building a desired future. The analysis reveals that the business fabric of the municipalities of Sevilla and Caicedonia faces key challenges in resources, quality of proposals, customer service, technology, and innovation. Overcoming these difficulties is crucial to seize opportunities, as the perceptions of the stakeholders indicate a willingness to address the challenges. Despite having strengths, these are not sufficient, and it is vital to reduce weaknesses to face threats. Expanding market knowledge and paying attention to new opportunities are essential, and future scenarios have been used as reflective tools to inspire a shared vision and establish strong foundations in the face of strategic challenges in these municipalities. [ABSTRACT FROM AUTHOR]

Copyright of RAN - Revista Academia & Negocios is the property of RAN - Revista Academia & Negocios, Universidad de Concepcion and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Correspondencias & Analisis is the property of Universidad de San Martin de Porres and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Derecho Fiscal is the property of Revista de Derecho Fiscal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Telos is the property of Revista Telos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Estudios Socio-Jurídicos is the property of Colegio Mayor de Nuestra Senora del Rosario and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Ingenieria, Matematicas y Ciencias de la Informacion is the property of Corporacion Universitaria Republicana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Criterio Libre is the property of Revista Criterio Libre and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of CULCyT: Cultura Científica y Tecnológica is the property of Cultura Cientifica y Tecnologia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Contaduría y Administración is the property of Facultad de Contaduria y Administracion-Universidad Nacional Autonoma de Mexico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista FACE is the property of Universidad de Pamplona and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim is to determine the quality of the service and its relationship with customer satisfaction in the dining rooms of the Portoviejo terminal, Ecuador. The research is descriptive, correlational, and field. The value of each variable arises from the indicators of the SERVQUAL model and the Customer Satisfaction Score method. 23 dining rooms of the Portoviejo terminal participated in the study. The sample selected by probabilistic sampling was 114 diners, to whom the survey was applied. As a result, a strong positive correlation was obtained between service quality and customer satisfaction. The deficient indicators are the decoration and hygiene of the canteens and staff, the implements used in the environment where they eat food, and biosecurity measures. It is concluded that it is necessary to eliminate waste, improve cleaning, and better customer service. [ABSTRACT FROM AUTHOR]

Luxury in the hotel industry has been present practically since its inception, it is evident in its different goods and services, however, over time it has evolved and has become more demanding, which has required innovation and creativity to meet the desires of customers. This article is a documentary and descriptive review through an analysis of information from primary and secondary sources on the variables that confirm compliance with luxury standards in terms of service quality in hotels belonging to international chains located in the city of Bogotá, Colombia. Whose purpose was to analyze its impact on the operations of these organizations that provide a luxury service in the country to understand the complexity that a luxury service and quality generates. It serves as a reference for consultation on critical points, collecting experiences and knowledge contributing to the hotel sector in different parts of the world. Concluding that compliance with standards is impacted by aspects such as local culture, training and education that promote technical and soft skills, adequate work environments and requires discipline on the part of all levels and functional areas that make up the hotel to meet and satisfy customer needs. [ABSTRACT FROM AUTHOR]

Copyright of Signos is the property of Universidad Santo Tomas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Gestión Joven is the property of Asociacion Espanola de Contabilidad y Administracion de Empresas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of RHS: Revista Humanismo y Sociedad is the property of Corporacion Universitaria Remington and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista El Directivo al Día is the property of Centro de Informacion y Gestion Tecnologica (CIGET) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Customer satisfaction is one of the most important aspects today, one of the strategic objectives of the development of logistics systems being the improvement of customer service. In the article, it is to develop the procedure of the assurance model of the process in order to achieve the integration of the same that guarantee the service or product to the end customer. The application is made at the Center for Molecular Immunology, a Cuban biotechnology company. Techniques such as: direct observation, documentary analysis, bibliographic search and the use of software were applied. The Process Assurance Model was used as a tool, which constitutes a way of dynamically ensuring the conditions for the performance of a process, achieving a more comprehensive and flexible analysis, guaranteeing the performance of the process with higher levels of service. [ABSTRACT FROM AUTHOR]

This investigation provides a solution to the problematic situation in the paperwork offices that can cause innumerable negative effects for the direction of the country and the lives of citizens. One of the alternative solutions consists in the use of simulation since it is useful, before applying changes, to know the impact that they can bring. The objective of the work is to show the advantages that agent-based social geo-simulation offers compared to the traditional simulation used previously to face this problem, in terms of support for decision-making. The main results were the design of a system and a simulation model that included geographic information systems and random behavior. From the results it was shown that the simulated model carried out provides a greater degree of information than the previous solution approach. [ABSTRACT FROM AUTHOR]

Through an academic research project, it was proposed to stablish a cooperation of three main actors in a society such as state, academia and productive sector (tertiary sector, retail), but keep in mind to incorporate people, in order to solve real-world problems of a MSMEs type called granero in Tuluá-Colombia. All this, based on triple and quadruple helix model’s application, that seek scientific and technological development of a society to achieve a general and sustainable quality of life over time. Through unstructured observation, document review and open interviews with MSME manager and employees, the data related to company characteristics were collected. Based on this information, it proceeded to establish the current situation and study the solution that best match needs and requirements of the company. Then, the cigarette pack dispenser machine was designed and developed. Measurement of dispatch and customer service times and the lost products inventory, allowed to verify the machine efficiency. Design and development of the dispensing machine allow to evidenced that academy-company-state-people interrelation and cooperation is feasible and useful to solve real life problems in organizations. In addition, a greater participation of civil society and increase the academy-company-state cooperation and society cooperation over time was evidenced. [ABSTRACT FROM AUTHOR]

Copyright of Saber, Ciencia y Libertas is the property of Saber, Ciencia y Libertad and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Cuadernos para Investigacion de la Literatura Hispanica is the property of Fundacion Universitaria Espanola and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of VLC Arquitectura is the property of VLC Arquitectura and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

One of the main challenges in commercial chains is to assess what their customers want and need, where uncertainty and risks sometimes become a limitation in the process of decision-making in an integrated way among the chain actors. Hence, the need for collaboration between the actors of a chain arises to mitigate the bullwhip effect, and the fact that the end customer finds himself at the center of it. This article aims to systematize a methodology for the study of the demand in a collaborative way in a Cuban commercial chain. The study is carried out in three stages: the demand management is analyzed, the demand is diagnosed and its calculation; and the demand is exchanged. This work presents a methodological value, for being a proposal of tools for the demand in the chain and a practical value for the application of the methodology in a practical case. [ABSTRACT FROM AUTHOR]

Copyright of Revista Daena: International Journal of Good Conscience is the property of Spenta University Mexico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Internacional de Ciencias Sociales Interdisciplinares is the property of Common Ground Research Networks and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Ibero-Latinoamericana de Seguros is the property of Pontificia Universidad Javeriana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study seeks to identify the motivations of hotel service clients to co-destroy the value of these services by negative electronic word of mouth (e-WOM) on different web platforms. Disconfirmation and distrust with e-WOMs are proposed as motivations, in addition to dissatisfaction, the sale of negative feelings, and altruism. Online surveys are conducted to identify users who have had co-destructive behaviors towards services they purchased. This includes users who have experienced a hostile situation with a hotel service provider during the last 12 months and who have generated negative e-WOMs. This is examined by using SMARTPLS. The results show the motivations that lead the hotel customer to co-destroy through negative e-WOM on different web platforms in the face of negative experiences. It is concluded that users who co-destroyed by negative e-WOM are motivated by dissatisfaction with the customer service received. [ABSTRACT FROM AUTHOR]

Copyright of Dilemas Contemporáneos: Educación, Política y Valores is the property of Dilemas Contemporaneos: Educacion, Politica y Valores and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Education & Law Review / Revista de Educación y Derecho is the property of Revista de Educacion y Derecho and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)