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La conformación de una política en materia de gestión documental clara y objetiva, puede derivar en múltiples beneficios en la creación, captura, almacenamiento, uso y disposición de los documentos universitarios. La presente investigación tiene como objetivo determinar los componentes de una política de gestión documental para las universidades. Se utilizó como método principal el análisis documental y como técnica la revisión de documentos, aplicados sobre un grupo de políticas de gestión documental perteneciente a diferentes universidades. Se determinaron los componentes que debe contener una política, entre los que destacan: Glosario de términos, Preámbulo, Propósito, Declaración de Política, Alcance, Marco regulatorio y reglamentario, Sistemas de gestión documental, Responsabilidades, Relación con otras políticas, Vigencia y Referencias. Cabe destacar, que este resultado debe ser adaptado a las condiciones de cada institución de educación superior, al marco regulatorio, a la composición de su Sistema de Gestión Documental, así como al grado de preparación de sus especialistas. En la actualidad, las políticas de gestión documental se han convertido en un instrumento muy utilizado por las entidades para el logro de una acertada gestión documental. = The creation of a clear and objective document management policy can lead to multiple benefits in the creation, capture, storage, use and provision of university documents. This research aims to determine the components of a document management policy for universities. Document analysis was used as the main method and document review as a technique, applied to a group of document management policies belonging to different universities. The components that a policy must contain were determined, among which the following stand out: Glossary of terms, Preamble, Purpose, Policy Statement, Scope, Regulatory and regulatory framework, Document Management Systems, Responsibilities, Relationship with other policies, Validity and References. It should be noted that this result must be adapted to the conditions of each higher education institution, the regulatory framework, the composition of its Document Management System, as well as the degree of preparation of its specialists. Currently, document management policies have become an instrument widely used by entities to achieve successful document management.

Research: It is studied information behavior in organizations in the deployment of its activities. It is analyzed records of all types and formats, with general or granular treatments, through different applications, people and processes, embedded in a legal framework, with preservation needs, security guidelines, recovery and access, links with the context and mainly the fulfillment of the organization mission. Metodology: Analysis of this vast and complex network it is accomplished from perspective of knowledge organization, establishing information as a transversal axis in the institution where information objects are undergoing transformations and remixes in the activities in which they participate. Proposal: Information governance (IG) proposes the establishment of an IG policy and technical aspects for the entire organization. It aims to articulate the informational complexity and build a linked vision, traceable, liable to be studied in their journeys through the terminological marking and the contribution of semantics.

The banking industry is recognized as one of the highest information technology (IT) investments in Brazil and worldwide, by having well-defined business processes, and its dynamism in adopting new technologies and processes. In this context, with data from a survey conducted with IT executives of banks operating in Brazil, a structural regression model of information governance (IG) was tested. The main objective is to validate a GI model for banks. The results showed that, in the perception of the IT executives surveyed, the information governance factors - Policies, Systems (IS / IT) and Structure - have direct and indirect effects on value.

Today’s businesses depend on technology for creating and managing records and information. Our records management frameworks must shift to embrace technology along with traditional record formats. ARMA International’s Generally Accepted Recordkeeping Principles® and Information Governance Maturity Model guide professionals in engineering this shift, and incorporate regular benchmarking and auditing of key processes. Programs can demonstrate compliance and achieve efficiencies through using these tools.