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The article discusses the 25 year anniversary of the Windows 3.1 operating system developed by the American computer technology company Microsoft. An overview of Windows 3.1's features, including its control panel, dialog boxes, multimedia support services, calculator, task list and its games Solitare and Minesweeper.

The article discusses the innovative move of the credit card service company Capital One Financial in the creation of Capital One Wallet mobile app. According to the chief information officer (CIO) of Capital One Financial Rob Alexander that the product offered provide customers' experience that are principally distributed through software.

The article discusses the use of online tools to challenge decisions, generate campaigns and resolve disputes. Topics include the U.S. Federal Aviation Administration's Automated Complaint System, mobile applications such as WinIt, Cited, or Fixed that aid drivers in contesting parking tickets, and the auction website eBay and internet payment system PayPal's use of the firm, Modria, to handle disputes between users.

The author reflects on knowledgeable and timely customer service for computer software and programmable devices. He comments on the need for globally distributed product users to be able to get assistance when it is required and suggests while artificial intelligence (AI) can help with customer assistance, at times AI seems to deliberately misunderstand queries and commands. He talks about the improvement of speech recognition and the benefit of live chat-room customer service representatives.

The article offers information on several customer service technologies. It mentions about real-time analytics that involves use of real-time input from customers and enterprise business intelligence solutions to optimize the customer service experience. It discusses the artificial intelligence platform Amelia from software company IPsoft that have cognitive computing capabilities, and further reports about growth in gamification and its benefits for businesses.

Squelch is a new-gen customer experience bot developer for online businesses that servse customers after the sale — from handling onboarding on day one through trouble tickets on day 1,001. [ABSTRACT FROM AUTHOR]

The article offers information on the addition of a live-chat customer service feature to the website of Alaska Legislature in 2018. The chat feature has increased the accessibility of the Legislature to constituents, which involved making an account having free messaging app and put a few lines of code onto the website. The staff of the Legislative Information Office network oversee a teleconferencing service which permits constituents to testify during meetings of the committee.

The article reports the ongoing price war between the U.S.-based cloud data storage companies, Snowflake and Amazon Web Services (AWS). Topics discussed include 80 percent price cut by Snowflake in a short period of time, importance of pricing factors in helping clients make storage-buying decisions, and Snowflake's views on its customer-centric approach of providing a budgeted data storage cost.

The article reports that 11 million U.S. dollars has been raised by the business analytics software firm AtScale in a Series B round of financing led by the venture capital firm Comcast Ventures. It presents views of AtScale chief executive officer (CEO) Dave Mariani on using the funding to grow its customer support and sales operations to meet demand of its software.

The article offers information on a report by consultancy firm Accenture which reveals that U.S. hospital-provided mobile health apps are used by few patients. Topics discussed include views of Brian Kalis, managing director of health practice at Accenture, on suggestions for health care providers to need consumers' need, switching of health providers by patients because of improper online customer service by the providers, and mentions the significance of digital patient engagement.

The article offers information on Slice, a software and online platform provider for pizzerias based in New York City and its services. It mentions that the company's goal is to provide online ordering, supply chain and customer analytics services to independ pizza shops. It cites the partnership between Slice and Kustomer Kinetics Inc. whose aim is to utilize and deploy the latter's application programming interface (API).

The article reports on the increased number of company customer service departments using chatbots to deal with customer concerns. Topics discussed include the limitations of chatbots and the reasons most customers still prefer to talk to human customer representatives, the customer service-related tasks for which chatbots can be utilized effectively and the benefits of using them for these particular tasks, and the factors that businesses should consider before launching chatbot services.

The article focuses on several challenges to an integrated customer-centric strategy, which is considered a structured approach that leverages all customer data to increase customer satisfaction, loyalty, and revenue. Barriers include integrating offline and online customer information, apply Big Data analytics, and getting organizational buy-in.

The article offers information regarding the application and concept of artificial intelligence (AI) in the customer relationship management industry. It discusses the need to replace or overhaul the contact center self service applications, such as interactive voice response (IVR) systems, as well as information about the new generation of Al-based intelligent bots.

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

The article discusses the significance of delivering quality service to customers. Tackled is the study conducted by consulting firm Watermark Consulting which evaluates the seven-year stock performance analysis for companies with quality delivery of services against poor ones. Explored is the usage of customer experience (CX) management program among various companies.

The article focuses on a study conducted by the market research firm Temkin Group in which it analyzed business enterprises that are focused on improving customer experiences (CX). According to the data 66 percent companies are implementing strategies for its improvement whereas 42 percent stated that their CX services had positive impact on the business. Other topics discussed includes investment in the customer centric culture, voice-of-the-customer software and predictive analytics.

The article features the enterprise content management (ECM) developer Hyland, which is also the creator of the process management software suite OnBase. Topics discussed include the Business Agility Platform offered by the OnBase 15 software, the capability of the OnBase AnyDoc data in capturing the stands as another Business Agility Platform pillar, and the potential of the OnBase in responding to the needs of the customers.

In this article the author talks about the concept of customer journey mapping. He mentions that if an organization tracks the customers' history of interacting with the organization through multiple channels such as website, kiosk or mobile devices, it can provide better customer services. Also he mentions the NICE Customer Journey Optimization solution from software company NICE systems which leverages machine learning solutions to identify customer behaviors.