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The AI Revolution in Customer Service.

Authors :
FLUSS, DONNA
Source :
CRM Magazine. Jan2017, Vol. 21 Issue 1, p38-38. 1p. 1 Color Photograph.
Publication Year :
2017

Abstract

The article offers information regarding the application and concept of artificial intelligence (AI) in the customer relationship management industry. It discusses the need to replace or overhaul the contact center self service applications, such as interactive voice response (IVR) systems, as well as information about the new generation of Al-based intelligent bots.

Subjects

Subjects :
*CUSTOMER relationship management
*INTERACTIVE voice response (Telecommunication)
*ARTIFICIAL intelligence
*COMPUTER software
*TELECOMMUNICATION
*SERVICE centers
*CUSTOMER services

Details

Language :
English
ISSN :
15298728
Volume :
21
Issue :
1
Database :
Academic Search Index
Journal :
CRM Magazine
Publication Type :
Periodical
Accession number :
120452219

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Authors Abstract Subjects Details