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Start Over Author "Azlina Mansor" Journal journal of foodservice business research
1 results on '"Azlina Mansor"'

1. Coping with service failure and recovery in restaurant: does being religious matter?

Author

Aida Azlina Mansor, Syukrina Alini Mat Ali, Muhammad Hafiz Abd Rashid, and Muhammad Iskandar Hamzah

Subjects
Religiosity, Service (business), Coping (psychology), Interactional justice, Procedural justice, Distributive justice, Psychology, Social psychology, Service recovery, Food Science
Abstract

This study explores the moderating role of religiosity on the relationship between service recovery dimensions namely distributive justice, procedural justice, and interactional justice on recovery...

Published
2021

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