Coping with service failure and recovery in restaurant: does being religious matter?

Authors :: Aida Azlina Mansor
Syukrina Alini Mat Ali
Muhammad Hafiz Abd Rashid
Muhammad Iskandar Hamzah
Source :: Journal of Foodservice Business Research. 25:396-413
Publication Year :: 2021
Publisher :: Informa UK Limited, 2021.
Abstract: This study explores the moderating role of religiosity on the relationship between service recovery dimensions namely distributive justice, procedural justice, and interactional justice on recovery...

Subjects :: Religiosity
Service (business)
Coping (psychology)
Interactional justice
Procedural justice
Distributive justice
Psychology
Social psychology
Service recovery
Food Science

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