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Presents the business planning of Blue Nile Inc. in the United States. Focus on wealthy clients; Demand for quality goods and services; Willingness to provide services through a number of channels.

Focuses on the automated customer service bots deployed by companies with presence in the electronic commerce marketplace. Technology features and functions; Factors to consider before choosing a service bot product; Advantages of using the technology. INSET: In Al, there's smart and smarter.

Focuses on the plans of business enterprises to increase spending in the electronic business (e-business) in the United States. Emphasis on improving the efficiency of supply chains; Source of the money companies can make in e-business; Estimation on the amount of e-business investments.

Reports the importance of Web-based business intelligence on restaurant chain in the United States. Improvement on the quality of service; Demand for operational systems; Creation of data cubes and financial updates.

Focuses on the benefits of XML (Extensible Markup Language) to the industrial sectors. Usability of XML in business-to-business transactions; Compliance of the XML initiatives of the insurance and health care sector with the electronic data interchange standards; Implementation of the XML standards by financial institutions.

Focuses on the upgrading of the electronic commerce Web site of American Airlines Inc. Decision-making process initiated by Scott Hyden, the company's managing director of interactive marketing; Separation of the transaction load between server facilities in California and Virginia; Amount of airline tickets sold over the Web site daily; Use of RSW Software Inc.'s e-Test Suite and service. INSET: B2B takes flight..

Focuses on the business planning of the Web site Go-Offshore.com. Placement of Web servers in offshore locations; Challenge of persuading clients to buy financial services online; Use of Web site as an electronic brochure.

Features Marcia Balestrino, chief technology officer at Girl Scouts of the United States of America. Selection by 'eWeek' magazine as an E-Business Woman to Watch; Career highlights; Achievements; Role in bringing the Girl Scouts into the Internet age; Reflections on the information technology (IT) challenges for women.