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This paper focuses on the awareness, use, satisfaction and problems regarding the available library resources at Dronacharya College of Engineering. In this study, the perspectives of teachers and students were compared side by side. To collect data from 400 targeted samples (350 students and 50 teachers) with the help of a structured questionnaire designed to cover all possible aspects required to fulfil the study objectives using the descriptive survey method. Based on the responses of 236 valid respondents (59.00%), it can be inferred that although the library offers a sizable collection of print and electronic resources, it is somewhat short on valued and updated materials. Besides, students put the internet facility into serious question. Overall, the teachers are neutrally satisfied with the collection and the students are satisfied enough. Updated collection, demand driven acquisition, expanded internet access, and awareness campaigns are just a few suggested actions that could improve user satisfaction and the effective use of library resources. Keywords: Library resources, Resource utilization, Library users, User satisfaction, User awareness, Dronacharya College of Engineering (DCE)

This bachelor’s thesis deals with how the spatiality of libraries can correlate with instances of disorderly user behaviors. The fact that public libraries are among the types that are most prone to disorder, while Kriminalvården’s (the Swedish correctional service’s) librarians rarely experience similar problematic behaviors, could be said to illustrate a balancing act between anarchy and a manic need for control; where the most ideal compromise is, is based both upon personal values and the situation at hand. To compare different reasonings about the room and the users, public librarians’ perspectives on factors of architecture and design have been contrasted with how librarians within Kriminalvården view the matter. The study has mainly been carried out using qualitative semi-structured interviews as well as a supplementary questionnaire. Operationalized factors of spatial influence in the form of categorized opposites (accessible/inaccessible, comfortable/repellent, visible/obscured, enabling/forbidding), which were identified early on and have guided the investigation, are used both implicitly in the interview guides and the questionnaire as well as explicitly in reading for the thematic analysis. The terms “ideal type”, “heterotopia”, and “panopticon/panopticism” are used theoretically to deepen the understanding of the essay’s collected data: their suitability emerges in the nuances of what libraries can/should be; what happens when you bring together multiple functions in one space; as well as how control through surveillance can be understood and applied in library spaces. The results show several differences at the operational level, but also similarities in terms of the librarian’s approach and view on problematic factors. Public libraries often have many functions (that do not always interact harmoniously) and offer more freedom, which risks their orderliness, while Kriminalvårdens library operations (which consists almost exclusively of literature distribution) have more order – but at the expense of user´s freedom. The study’s outcome can be used as a basis of knowledge for practical planning of library design, but also as a springboard for further research. The effect of spatiality on users can prove important for the orderliness, atmosphere, and security of a library: cultivating an awareness regarding these possibilities of influence can thus be considered of great interest. Denna kandidatuppsats hanterar hur biblioteks spatiala utformning kan korrelera med förekomster av ”biblioteksstök”. Att folkbibliotek är bland de mest stök-utsatta typerna, medan Kriminalvårdens bibliotekarier sällan upplever liknande problembeteenden, skulle kunna sägas illustrera en balansakt mellan anarki och kontrollmani; var den mest idealiska kompromissen ligger bygger på personliga värderingar och vad situationen kräver. För att jämföra olika resonemang kring rummet och användarna har folkbibliotekariers perspektiv på arkitektoniska och designmässiga faktorer satts i kontrast mot hur bibliotekarier inom Kriminalvården ser på saken. Studien har genomförts främst med hjälp av kvalitativa semistrukturerade intervjuer samt en kompletterande enkät. Operationaliseringar av spatiala påverkansfaktorer i form av kategoriserade motpoler (tillgängligt/svårtillgängligt, komfortabelt/avvisande, överblickbart/skymt, tillåtande/hindrande), som i förtid identifierats och styrt undersökningen, har använts både implicit i intervjuguiderna samt enkäten och explicit i utläsningen för den tematiska analysen. Begreppen ”idealtyp”, ”heterotopi”, och ”panoptikon/panopticism” används teoretiskt för att fördjupa förståelsen av uppsatsens empiri: deras lämplighet framkommer i nyanserandet av vad bibliotek kan/bör vara; effekten av att sammanföra flera användningsområden i samma utrymme; samt hur kontroll genom övervakning kan förstås och appliceras i biblioteksutrymmen. Resultatet visar på flera skillnader på verksamhetsnivå men även likheter i fråga om bibliotekariernas förhållningssätt och syn på problematiska faktorer. Folkbibliotek har ofta många funktioner (som inte alltid samspelar harmoniskt) och erbjuder mer frihet vilket riskerar kosta ordning, medan Kriminalvårdens biblioteksverksamhet (som utgörs närmast uteslutande av litteraturförmedling) har mer ordning – men på bekostnad av användarnas frihet. Studiens utfall kan användas som kunskapsgrund för praktisk planering av biblioteksutformning, men även som en språngbräda för vidare forskning. Det spatialas influens över användare kan ha betydelse för biblioteks ordning, atmosfär, och trygghet: att kultivera en medvetenhet kring dessa påverkansmöjligheter kan därmed anses vara av stort intresse.

Some studies of the last years about OPACs are reviewed, covering the following aspects: requirements for a good OPAC, online help, main problems for the users (mainly subject access) and improvement proposals, content of the bibliographic records, patron's training in the use of OPACs and main changes for the librarians. Se pasa revista a algunos de los trabajos de los últimos años sobre catálogos en línea de acceso público, tocando los siguientes aspectos: requisitos que debe cumplir un OPAC, ayuda en línea, principales problemas con los que se encuentra el usuario (con especial atención a la búsqueda por materias) y propuestas de mejora, contenido de los registros bibliográficos, formación de usuarios en el uso del catálogo y principales cambios para el bibliotecario.

Introduction. COVID-19 outbreak in 2020 and consequent lockdown caused a number of changes in the everyday activities and lives of people globally. This paper looks into the change of reading habits of adult library users in Croatia. Method. The online survey was administered through social media and mailing lists of Croatian public libraries, but part of the sample was obtained through snowball technique. The research was carried out in the period of February 15th to March 1st, 2021 resulting with the sample of 1.463 adult library users. Analysis. The results were analysed by the SPSS statistical package utilising descriptive and inferential statistical methods (Chi-square, Spearman's rank-order correlation coefficient). Results. Results show that almost 50.0% of the sample experienced the change of reading habits (particularly reading books) during the 2020 lockdown and every third respondent believed that they started spending more time reading in 2020. The younger the respondents, the more likely they were to have their reading habits affected by the 2020 lockdown. Conclusions. The prolonged state of a pandemic requires continuous study of reading habits that keep changing and evolving. Sex and age differences detected in the sample should be taken into account by those who create reading policies or offer services that promote reading.

This study uses a content analysis of adult fiction books from realistic genres set in current times to explore how library patron diversity is portrayed in textual descriptions in order to better understand the messages that patrons from marginalized groups receive from books that feature libraries and library patrons and whether they are finding themselves depicted or excluded. This study analyzes eight books which have been coded for key terms that convey character traits pertaining to diversity, especially visible traits, and analyzed to determine how many books include diverse library patron characters. This study could shed light on what messages libraries, authors, and publishers are unknowingly sending to the patrons about who belongs in the library.

Ponència de la Sra. Marta Ràfales, Cap del Servei de Documentació i Accés al Coneixement (SEDAC), a la Jornada CCUC 2021: projectes i serveis bibliotecaris cooperatius el 12-11-2021

Background and Aim: Due to the impact of health literacy on how people decide about their health, such literacy is considered as one of the important issues in improving community health. The purpose of this study was to determine the relationship between the use of social networks and the health literacy of Ilam public library users. Materials and Methods: The present study is a practical research conducted based on descriptive-survey method in 2018. Sample size was selected by stratified random sampling. Besides, a three-part questionnaire was applied for data collection. Moreover, SPSS software was used for data analysis: Aanalysis of the mean, standard deviation and correlation coefficient. Results: According to the average scores, public library users have had good results in health literacy components, with the aim of understanding, assessment, reading, decision making, and access to health information. Also, there was a significant relationship between the use of social networks and userschr('39') health literacy; in other words, if there was an increase in the use of social networks, health literacy level would increase. Conclusion: Since social networks have been instrumental in enhancing the health literacy of public library users as a source of health and sanitary information, appropriate social networking can be provided to share experiences and increase the level of userschr('39') health literacy by taking into account the security of userschr('39') information and the accuracy of the given information, thereby providing new opportunities and conditions for users, doctors, patients, and planners of this domain.

Libraries need to use several different methods when determining the needs and wishes of students and academic patrons for future academic libraries and documentation centers. In this paper, the authors report findings from a survey in Romania and interviews in Norway, on what innovative issues students are imagining in future libraries. Among the trends students and academics are foreseeing are found green libraries, including green information literacy, bibliometrics/scientometrics, library as "home", makerspace (3Dprinting) and libraries as centers for documentation, for academic writing and for other necessary skills. publishedVersion

Diplomski seminar z naslovom Skriti uporabnik knjižnice se navezuje na tržno-raziskovalno metodo opazovanja, imenovano skriti kupec. Namen in cilj seminarja je, da bi raziskava, ki temelji na metodi opazovanja s strani uporabnikov, postala pomemben element vrednotenja delovanja splošnih knjižnic. Raziskava se navezuje predvsem na referenčni pogovor, katerega kakovost je pomembna za dobro razumevanje med knjižničarji in uporabniki. V diplomskem seminarju je opisana tudi tržno-raziskovalna metoda opazovanja - skriti kupec, iz katere izhaja raziskava Skriti uporabnik knjižnice. Raziskava je bila izvedena v treh slovenskih splošnih knjižnicah februarja 2021. Rezultati so pokazali, da se odzivi knjižničarjev razlikujejo, četudi gre za isto informacijsko potrebo uporabnika – če je ta premalo definirana, se lahko zgodi, da knjižničar uporabnika zavrne. Knjižničarji še vedno ponujajo premalo drugih možnih storitev, ki so jim na voljo (medknjižnična izposoja, e-viri itd.). Ob zaključku referenčnega pogovora ima uporabnik lahko občutek, da mu je knjižničar do neke mere pomagal, odvisno od knjižničarja pa je, kako se je tekom pogovora trudil zadovoljiti uporabnikovo informacijsko potrebo. Uporabniki se velikokrat za vrnitev v knjižnico odločajo na podlagi predhodnih izkušenj, zato so te ključnega pomena. Ker gre za pilotno raziskavo, večjih zaključkov ni možno sklepati. Raziskava daje vpogled v analizo knjižničnih storitev s strani uporabnikov, ki so ključni za delovanje knjižnic. The diploma seminar titled Mystery Library User is related to the market-research method of observation called Mystery Shopper. The purpose and goal of the seminar are to make research that is based on the method of observation by users an important element in evaluating the performance of public libraries. The research is mainly related to a reference conversation, the quality of which is important for a proper understanding between librarians and users. The diploma seminar also describes the market research method of observation – the Mystery Shopper, from which the research Mystery Library User originates. The survey was conducted in three Slovenian public libraries in February 2021. The results showed that librarians' responses are differed from the user's information needs – if this is inadequately defined, the librarian might dismiss the user. Librarians still offer too few possible services available to the users (interlibrary loan, e-resources, etc.). At the end of the reference conversation, the user may have the feeling that the librarian has helped him to some extent, but it depends on the librarian if and how they provided all the needed information during the conversation. Users often decide to return to the library based on previous experiences, therefore, these are crucial. As this is a pilot study, no major conclusions can be drawn. The research provides insight into the analysis of library services by users, which are crucial for the existence of libraries.

Introduction. Simulation-based training courses are commonly used in medical and teacher education in order to practice handling difficult tasks and situations in a safe environment. This paper researches a training course held by the university library of Linköping. Using simulations with avatars the librarians acted out challenging and troublesome scenarios with library users. The library users were played by computer simulated avatars, in a virtual environment. The avatars were controlled by a simulation specialist. The aim of the paper is to research if and how this kind of simulation-based training course can strengthen librarians’ ability to handle difficult situations with library users, and if it can be a useful tool in the aim to improve the workplace environment. Method. To find out the thoughts and feelings of the participants of the training course, a questionnaire was distributed to all participants. To get a deeper understanding, five of the participants also took part in an interview. One of the simulation-specialists and the librarian who led the training course, were also interviewed, to find out more about the simulation-based training course. Lastly, both authors of this paper participated in a short simulation exercise as well, to gain a deeper understanding of how it works. Analysis. The research material from the questionnaires and interviews were analyzed using Albert Bandura’s theory of self-efficacy, Stevan E. Hobfoll’s resource theory, and John Dewey’s education theory. The three theories together made possible for us to research the simulation-based training course from several different perspectives. This enabled an investigation into the training course’s potential to strengthen the librarians’ ability to handle difficult situations, conserve resources and make them resilient, and what this unique form of training course can teach. Results. The questionnaires and interviews show that difficult or threatening situations with library users rarely occur at the university library where the participants work. The respondents emphasize however, the importance of recurrent training in the treatment of library users. A few respondents express that they feel safer after completing the training course, and that they feel better prepared to face difficult situations with library users. The results also show that the simulation-based training course is a good way to learn as it is based on the real experiences of the librarians, and they get to be physically active, using their bodies in acting during the scenarios. Conclusions. The findings of this research suggest that this kind of simulation-based training course in handling difficult situations with library users, has the potential to strengthen librarians’ resilience and ability to handle difficult situations. It concludes as well that the form of the training course, acting out scenarios with computer simulated avatars, is a good way to learn different strategies to cope with challenging situations. Any overarching conclusions cannot be drawn since this paper only research one training course and it is not within its scope to study the long-term effects. This is a two-year master’s thesis in Library and Information Science.

This study utilizes content analysis to identify how children���s picture books visually depict diversity in modern library settings, and if they propagate any negative messages about marginalized groups. Fifty-five picture books reviewed include those published in the United States between 2010-2020, set in a modern library and that include only human characters. Library user and librarian diversity are explored in terms of race, age, gender, and disability. This study is intended to inform librarians, educators, parents, authors, and book publishers on library-related book content that children (and others) consume, to enhance diversity in collection development and book use, and to inspire the filling of any book gaps in diversity identified. As books do depict the diversity of the library profession while still upholding the stereotype of a librarian as being a White, able-bodied adult woman, there is a need for books to encourage the continuous growth of racial, age, gender, and especially disability diversity of librarians through visual representation. Picture books set in the library no longer capture only White library users, typically including several Black, Indigenous or People of Color, but there is still great progress to be made in including more non-Black persons of color, as well as more adults, older adults, and users with disabilities. Books reviewed create a positive picture of the library and all its librarians and users.

Objective - This study examines whether a correlation exists between state-wide voting in federal elections and state average per capita visits to public libraries in the U.S. In so doing, it provides insight into the extent to which library patronage is affiliated with political leaning. Methods - An analysis of data from the 2010, 2012, 2014, and 2016 Public Libraries Survey and election results from the 2010, 2012, 2014, and 2016 Presidential and House of Representatives elections (by state) is performed with the assistance of Tableau, a data visualization program. Scatter plots provide a visual representation of the data, while correlation coefficients indicate the strength of relationship between voting and library visits per capita. Results - The findings reveal no significant relationship between public library use and the vote share of a political party in elections among a state's population. Conclusions - The political leaning of a state appears to have no correlation with the frequency of library usage among that state’s population.

In the quest to develop more innovative customer-focused library services, the Botswana International University of Science and Technology (BIUST) Library embarked on the development of robust initiatives that involved the engagement of various stakeholders. The emerging consultative and engaging trend is premised on the key values of facilitating access to information and demand-driven inclusive library services. The paper presents how the BIUST Library engages stakeholders in the development of multiple and flexible opportunities to access and use information. In doing so, it describes the recreation of internal library structures, space, and processes in a way that accommodates and demonstrates the categories and functional roles of different types of library stakeholders. The paper further points to how the stakeholders’ cultures and systems create a divide or imbalance in the access and usage of library services. The paper also argues for a need to define library stakeholders and develop engagement strategies that are entity and initiative specific.

Los objetivos de este artículo son cuatro: analizar las principales diferencias en torno a las dimensiones mejor valoradas de tres estudios sobre satisfacción de personas usuarias basados en LibQUAL+® llevados a cabo en bibliotecas universitarias de España, Argentina y Chile; analizar las diferencias atendiendo a la variable de género (hombres y mujeres); determinar si las diferencias en cuanto a género son estadísticamente significativas; y discutir y reflexionar sobre los resultados hallados en el ámbito concreto de las bibliotecas como reflejo de la realidad social en general. Los resultados permiten concluir que en España las personas usuarias están menos satisfechas con la dimensión de la biblioteca como espacio, mientras que en Latinoamericana se percibe menor grado de satisfacción también con el control de la información. El mayor grado de satisfacción en todos los estudios se da en el valor afectivo del servicio. Las mujeres en España muestran menor satisfacción y mayor exigencia que los hombres en el valor afectivo del servicio. Además, se hallaron diferencias estadísticamente significativas en el análisis de las medias por género. En la discusión se ponen en relación los resultados hallados con la literatura existente, definiendo los paradigmas posibles de la biblioteca informativa frente al de la social-creadora y la percepción de la satisfacción por géneros según el contexto social en que se hallan las bibliotecas. La limitación principal del artículo es que se basa en tres estudios concretos; y su principal valor y originalidad, que puede considerarse como punto de partida para futuras investigaciones sobre la cuestión de género en lo que a bibliotecas y los servicios que ofrecen se refiere. The purposes of this article are four: to analyze the main differences between the best valued dimensions of three studies on users satisfaction based on LibQUAL+® and carried out in university libraries of Spain, Argentina and Chile: to analyze the differences of the gender issue (men and women); to determine whether the differences on gender are statistically significant; and to discuss about the results in the specific field of libraries, as a reflection of the social reality in general. The results show that, in Spain, users are less satisfied with the dimension of the library as a space while in Latin America there is a lower degree of satisfaction about the control of information. The highest degree of satisfaction is found, in all the three studies, in the dimension related with the affective value of the service. Women in Spain show less satisfaction and a higher demand than men in the affective value of service. In addition, statistically significant differences were found in the analysis of the averages by gender. The results are discussed considering the reviewed literature and two paradigms are defined for libraries: the informative and the social-maker libraries, considering the satisfaction rates by gender as a reflection of the social reality. The main limitation of the article is that it is based on three specific studies. On the other hand, its main value and originality is that it can be considered as a starting point for further research on the gender issue in the field of libraries and their services. El primer autor es beneficiario de una de las ayudas para contratos predoctorales de Formación de Profesorado Universitario del Ministerio de Educación, Cultura y Deporte (Referencia FPU2014/04213). El trabajo está soportado por el Ministerio de Economía y Competitividad (Referencia TIN2016-75850-R).

Los objetivos de este artículo son cuatro: analizar las principales diferencias en torno a las dimensiones mejor valoradas de tres estudios sobre satisfacción de personas usuarias basados en LibQUAL+® llevados a cabo en bibliotecas universitarias de España, Argentina y Chile; analizar las diferencias atendiendo a la variable de género (hombres y mujeres); determinar si las diferencias en cuanto a género son estadísticamente significativas; y discutir y reflexionar sobre los resultados hallados en el ámbito concreto de las bibliotecas como reflejo de la realidad social en general. Los resultados permiten concluir que en España las personas usuarias están menos satisfechas con la dimensión de la biblioteca como espacio, mientras que en Latinoamericana se percibe menor grado de satisfacción también con el control de la información. El mayor grado de satisfacción en todos los estudios se da en el valor afectivo del servicio. Las mujeres en España muestran menor satisfacción y mayor exigencia que los hombres en el valor afectivo del servicio. Además, se hallaron diferencias estadísticamente significativas en el análisis de las medias por género. En la discusión se ponen en relación los resultados hallados con la literatura existente, definiendo los paradigmas posibles de la biblioteca informativa frente al de la social-creadora y la percepción de la satisfacción por géneros según el contexto social en que se hallan las bibliotecas. La limitación principal del artículo es que se basa en tres estudios concretos; y su principal valor y originalidad, que puede considerarse como punto de partida para futuras investigaciones sobre la cuestión de género en lo que a bibliotecas y los servicios que ofrecen se refiere., The purposes of this article are four: to analyze the main differences between the best valued dimensions of three studies on users satisfaction based on LibQUAL+® and carried out in university libraries of Spain, Argentina and Chile: to analyze the differences of the gender issue (men and women); to determine whether the differences on gender are statistically significant; and to discuss about the results in the specific field of libraries, as a reflection of the social reality in general. The results show that, in Spain, users are less satisfied with the dimension of the library as a space while in Latin America there is a lower degree of satisfaction about the control of information. The highest degree of satisfaction is found, in all the three studies, in the dimension related with the affective value of the service. Women in Spain show less satisfaction and a higher demand than men in the affective value of service. In addition, statistically significant differences were found in the analysis of the averages by gender. The results are discussed considering the reviewed literature and two paradigms are defined for libraries: the informative and the social-maker libraries, considering the satisfaction rates by gender as a reflection of the social reality. The main limitation of the article is that it is based on three specific studies. On the other hand, its main value and originality is that it can be considered as a starting point for further research on the gender issue in the field of libraries and their services., El primer autor es beneficiario de una de las ayudas para contratos predoctorales de Formación de Profesorado Universitario del Ministerio de Educación, Cultura y Deporte (Referencia FPU2014/04213). El trabajo está soportado por el Ministerio de Economía y Competitividad (Referencia TIN2016-75850-R).

E-book lending platforms became more relevant during the confinement by COVID-19, reaching out to be an alternative to the temporary closure of the face-to-face services of public libraries. The impact of this quarantine on the increase in the number of users, active readers and checkouts is analyzed from the data generated by the electronic lending platforms of GaliciaLe, as well as the effects of the measures that were implemented to facilitate citizens access to digital reading during the state of alarm. The data shows a notable increase in the indicators analyzed and allow us to conclude that digital lending services have contributed to partially supply public libraries during their temporary closure in the mission of promoting reading that these centers are entrusted with. Likewise, the capacity of electronic lending platforms to maintain their upward progression after confinement is discussed. Las plataformas de préstamo electrónico cobraron una mayor relevancia durante el confinamiento por COVID-19, constituyéndose en una alternativa ante el cierre temporal de los servicios presenciales de las bibliotecas públicas. Se analiza el impacto de esta cuarentena en el incremento de las altas de usuarios, lectores activos y préstamos a partir de los datos generados por la plataforma de préstamo electrónico GaliciaLe, así como la repercusión de las medidas que se implantaron para facilitar el acceso de los ciudadanos a la lectura digital durante el estado de alarma. Los datos muestran un notable incremento en los indicadores analizados y permiten concluir que los servicios de préstamo digital han contribuido a suplir parcialmente a las bibliotecas públicas en la misión de promoción de la lectura que tienen encomendada estos centros. Así mismo, se discute la capacidad de las plataformas de préstamo electrónico para mantener su progresión al alza tras el confinamiento.

The 21st-century university library is a space hosting a multicultural education process, whether by design, with a clear strategy, or in an unstructured, yet natural manner. For that reason, my aim is to identify aspects of multiculturalism in the Eugen Todoran Central University Library of Timisoara (BCUT), using a descriptive presentation of each aspect, along with quantitative data analysis. In a multi-ethnic city, cultural and educational institutions carry that multi-ethnic, multicultural mark. We set out to monitor and analyse to what extent this phenomenon manifests itself in terms of collections, staff, services provided, users, as well as cultural programmes and European projects. For this study, we have chosen a descriptive method, with a quantitative one being used for the statistical data obtained from the library software or from the questionnaire addressed to our foreign users. The BCUT's multicultural nature is visible in its collections, with books and magazines written in a variety of languages; in its staff belonging to various local ethnic groups; in its users, who are either members of local ethnic minorities or come from other countries; in its services, especially the ability to access documents in electronic format, the partnership projects, and the cultural events organized.

Given the challenges the libraries are facing in pursuit of adapting to the changes of the new century’s information and communication revolution, using project management as proficiency instrument for taming these challenges can be beneficial for libraries. This article abridgedly presents the key theoretical aspects of project management, the state of affair of foreign libraries using project management as seen in the specialized scientific literature from the last few years, and, last, but not least, an attempt to establish the degree of use of project management in Romanian libraries at the moment of 2015 by the means of an interview guide and a netnographical research of one of the Romanian professional online platforms, Biblos [1]. Even though the results of the interview and the netnographic research have not met the expected results, the data revealed a certain status quo of the relationship the Romanian professional community has with project management culture.

[cat] Arrel d’una experiència prèvia consistent en la creació d’un videojoc en format web ambientat en una biblioteca universitària, el CRAI Biblioteca del Campus de Mundet ha fet una iteració d’aquesta activitat aprofitant l’oportunitat de disposar d’un desenvolupador de videojocs en format mòbil en conveni de pràctiques. En aquesta ocasió, el producte que es va dissenyar i desenvolupar va ser un videojoc d’exploració de ciència ficció en perspectiva isomètrica (informalment anomenada 2,5D) per a dispositius mòbils amb sistema operatiu Android. El videojoc està ambientat en una versió futurista de l’any 2049 del CRAI Biblioteca del Campus de Mundet de la Universitat de Barcelona i posa el jugador en el paper d’una alumna de les Facultats de Psicologia o d’Educació de la UB que descobreix una sinistra conspiració. L'objectiu d'aquest videojoc és que els usuaris de la biblioteca es familiaritzin amb els seus diferents espais., [spa] A raíz de una experiencia previa consistente en la creación de un videojuego en formato web ambientado en una biblioteca universitaria, el CRAI Biblioteca del Campus de Mundet ha hecho una iteración de esta actividad aprovechando la oportunidad de disponer de un desarrollador de videojuegos en formato móvil en convenio de prácticas. En esta ocasión, el producto que se diseñó y desarrolló fue un videojuego de exploración de ciencia ficción en perspectiva isométrica (2,5D) para dispositivos móviles con sistema operativo Android. El videojuego está ambientado en una versión futurista del año 2049 del CRAI Biblioteca del Campus de Mundet de la Universidad de Barcelona y pone al jugador en el papel de una alumna de las Facultades de Psicología o de Educación de la UB que descubre una siniestra conspiración. El objetivo de este videojuego es que los usuarios de la biblioteca se familiaricen con los diferentes espacios de ésta., [eng] As a result of a previous experience consisting in the creation of a video game in web format set in an academic library, the Mundet Campus CRAI Library has carried out an iteration of this activity, taking advantage of the opportunity of a mobile games developer internship. This time, the product designed and developed was a science fiction exploration video game in isometric perspective (2.5D) for mobile devices running an Android operating system. The video game is set in a futuristic version of the Mundet Campus CRAI Library of the University of Barcelona in the year 2049 and puts the player in the role of a student from the UB's Faculties of Psychology or Education who discovers a sinister conspiracy. The objective of this video game is for library users to become familiar with its different spaces.

$34,600. King County Library System will explore community demand for and research the feasibility of implementing a library application to interface with common conversational artificial intelligence systems (e.g., Alexa, Siri, Cortana, etc.), with the goal of empowering the public to benefit from library resources anytime, anywhere.

Пашнина Татьяна Викторовна – преподаватель кафедры государственно-правовых дисциплин, Уральский филиал Российского государственного университета правосудия, г. Челябинск. E-mail: pashninatv_chel@mail.ru. Tatyana Viktorovna Pashnina – lecturer of State legal disciplines of Ural branch of the Russian State University of Justice, Chelyabinsk, Russian Federation. E-mail: pashninatv_chel@mail.ru. Предпринята попытка анализа гарантирующей роли библиотечной информации для реализации информационных прав несовершеннолетних граждан в контексте создания в Российской Федерации общества знаний. Проанализирована проблема, связанная с феноменом «клиповой культуры», получившая широкое распространение в российском социуме. Акцентировано внимание на положениях стратегических документов информационной сферы, ставящих целью трансформацию российского общества в общество знаний на основе достоверной, безопасной и качественной информации, призванной содействовать всестороннему развитию личности, и в конечном итоге служить базой для инновационного развития страны в целом. Утверждается, что важнейшим информационным институтом, способным внести значительный вклад в достижение данной цели, является институт библиотеки, поскольку библиотеки выполняют не только информационные, но и культурные, просветительские функции, что нашло отражение в положениях базового закона библиотечной сферы. Отмечено, что право на информацию, а точнее – право на доступ к информации, возникающее у граждан в библиотечной сфере, реализуется посредством закрепленного в ст. 5 и 7 Закона о библиотечном деле права на библиотечное обслуживание, включающего право доступа в библиотеки и право свободного выбора библиотек. Констатировано существование специальных нормативных гарантий для особых категорий граждан, нуждающихся в повышенном внимании и заботе со стороны общества и государства. Особое внимание уделено праву несовершеннолетних граждан нашей страны на доступ к информации, в том числе через институт библиотеки. Отмечено, что это согласуется с поправками к Конституции РФ, провозгласившими детей важнейшим приоритетом государственной политики России. По материалам зарубежной периодической печати приводятся основные положения концепции права детей на информацию, базирующейся на положениях Конвенции ООН о правах ребенка. Утверждается, что информация играет важнейшую роль для становления ребенка как личности, и библиотека выступает важнейшим гарантом ее предоставления. Отмечено, что подобный зарубежный опыт способен стать основой для дальнейших теоретических исследований права детей на информацию с позиции российского правовой науки. По результатам исследования констатирована необходимость теоретического осмысления специфики реализации информационных прав несовершеннолетних граждан и разработки комплексной государственной программы, направленной на поддержку системы детских и юношеских библиотек с учетом возможностей сквозных цифровых технологий. An attempt has been made to analyze the guaranteeing role of library information for the implementation of information rights of minors in the context of the creation of a knowledge society in the Russian Federation. The article analyzes the problem associated with the phenomenon of "clip culture", which has become widespread in the Russian society. Attention is focused on the provisions of strategic documents in the information sphere, which aim at transforming Russian society into a knowledge society based on reliable, safe and high-quality information, designed to contribute to the comprehensive development of the individual, and ultimately serve as the basis for the innovative development of the country as a whole. It is argued that the most important information institution capable of making a significant contribution to the achievement of this goal is the institution of the library, since libraries perform not only informational, but also cultural, educational functions, which is reflected in the provisions of the basic law of the library sphere. It is noted that the right to information, or rather the right to access to information arising from citizens in the library sphere, is realized through the means enshrined in Art. 5 and 7 of the Law on Librarianship, the right to library services, which includes the right to access libraries and the right to freely choose libraries. The existence of special regulatory guarantees for special categories of citizens in need of increased attention and care from society and the state was stated. Particular attention is paid to the right of minor citizens of our country to access information, including through the library institute. It is noted that this is consistent with the amendments to the Constitution of the Russian Federation, which proclaimed children the most important priority of Russian state policy. Based on the materials of foreign periodicals, the main provisions of the concept of children's right to information, based on the provisions of the UN Convention on the Rights of the Child, are given. It is argued that information plays an essential role for the development of a child as a person, and the library is the most important guarantor of its provision. It is noted that such foreign experience can become the basis for further theoretical studies of children's right to information from the standpoint of Russian legal science. Based on the results of the study, the need for a theoretical understanding of the specifics of the implementation of the information rights of minors and the development of a comprehensive state program aimed at supporting the system of children's and youth libraries, taking into account the possibilities of end-toend digital technologies, was stated.

Library anxiety has been a concept since 1986, when Constance A. Mellon coined the phenomenon through her qualitative study on feelings that students experienced when interacting with academic libraries. In this essay we are looking at the origin of the concept through earlier research on the known barriers, trying to see what makes library anxiety unique compared to other seemingly related concepts, for example information anxiety. We’ve found many different concepts which can be part of library anxiety, or vice-versa, and many different extensions of LAS – the original scale to measure library anxiety. We aim to unravel some of those concepts we find of importance for library anxiety and its discourse. Looking at this through the lenses of Koselleck’s take on conceptual history, we see possible conflicts on where the concept library anxiety are heading; depending on what aspects of the concept the researcher read into and focusing on and in what context and time the articles were made. We also try to see who is considered responsible for shaping the discourse and if there is some kind of hegemonic struggle therein.

[cat] Whatsapp és una de les xarxes socials amb més nombre d’usuaris. El 2018 es va implementar al CRAI Biblioteca del Campus de Mundet de la Universitat de Barcelona, dins d’un pla de captació i de fidelització dels usuaris que incloïa altres accions com, per exemple, la ludificació. La prova pilot es va realitzar durant 9 mesos a través de l’aplicació WhatsApp Business. S’ha publicitat a través de cartells, a les sessions de formació reglada i a través de vídeos d’elaboració pròpia. L’oferta del servei és molt àmplia (consultes, informació, gestions, grups de difusió i activitats de ludificació) i està recolzada amb el compliment del Reglamento General de Protección de Datos (RGPD) pel tractament de les dades personals. Al llarg d’un període de prova de nou mesos, la valoració ha estat molt positiva: s’han rebut 873 consultes amb un total de 2453 missatges. El 50% estan relacionades amb qüestions bàsiques (horaris, préstec, renovacions, etc.), el 21% amb les activitats de ludificació i el 7% amb bases de dades i citacions bibliogràfiques en format APA. El 56% del usuaris que van contactar amb nosaltres es van donar d’alta en el servei., [spa] WhatsApp es una de las redes sociales con mayor número de usuarios. En 2018 se implementó en el CRAI Biblioteca del Campus Mundet de la Universidad de Barcelona, dentro de un plan de captación y de fidelización de los usuarios que incluía otras acciones como, por ejemplo, la ludificación. La prueba piloto se realizó durante 9 meses, a través de la aplicación WhatsApp Business. Se publicitó a través de carteles, en las sesiones de formación reglada y a través de vídeos de elaboración propia. La oferta del servicio es muy amplia (consultas, información, gestiones, grupos de difusión y actividades de ludificación) y está apoyada con el cumplimiento del Reglamento General de Protección de Datos (RGPD) para el tratamiento de los datos personales. A lo largo de un periodo de nueve meses, la valoración ha sido muy positiva: se han recibido 873 consultas con un total de 2453 mensajes. El 50% están relacionadas con cuestiones básicas (horarios, préstamo, renovaciones, etc.), el 21% con las actividades de ludificación y el 7% con bases de datos y citas bibliográficas en formato APA. El 56% de los usuarios que contactaron con nosotros se dieron de alta en el servicio., [eng] WhatsApp is one of the social networks with the largest number of users. In 2018, it was implemented at the Mundet Campus CRAI Library of the University of Barcelona, within a plan of recruitment and loyalty of users that included other actions such as, for example, gamification. The pilot test was performed for 9 months, through the WhatsApp Business application. It was announced through posters, in user training sessions and through self-made videos. The service offer is very wide (user queries, general information, dissemination groups and gamification activities) and it’s supported by compliance with the General Data Protection Regulation (RGPD) for the treatment of personal data. Over a period of nine months, the rating has been very positive: we received 873 queries with a total of 2.453 messages. 50% are related to basic issues (opening hours, loans, renewals, etc.), 21% about gamification activities and 7% about databases and bibliographic citations in APA format. 56% of the users who contacted us signed up for the service

En aquests darrers anys, la Xarxa de Biblioteques Municipals de Barcelona (XBM) ha patit un descens continuat en el nombre de visites a les seves biblioteques públiques. Aquesta preocupació de la XBM fa la necessitat de conèixer amb més profunditat al seu usuari i de potenciar la utilitat que els seus serveis que tenen per a la ciutadania, fins al punt d'elaborar estudis objectius que demostrin l'impacte positiu de les biblioteques públiques a l'àmbit local i amb projectes de millora. El present Treball de Final de Grau (TFG) és una investigació centrada en conèixer d'una millor visió i comprensió la presa de decisions, proposant unes estratègies d'actuació per a obtenir un millor posicionament. Per aconseguir-ho s'han estudiat les percepcions dels usuaris sobre els serveis i la mateixa biblioteca, analitzant, la tipologia de l'usuari potencial, determinant les seves motivacions i frens. La poca informació obtinguda per les fonts secundàries, ha fet que aquesta investigació desenvolupi altres mètodes, destacant els anàlisis qualitatius, amb entrevistes "ad hoc" i tècniques projectives d'associació Brainstorming individual com també amb anàlisis quantitatius, basats en qüestionaris presencials i en línia. En estos últimos años, la Xarxa Municipal de Biblioteques de Barcelona (XBM) ha sufrido un descenso continuado en el número de visitas a sus bibliotecas públicas. Esta preocupación de la XBM, hace tener la necesidad de conocer con más profundidad a sus usuarios y potenciar la utilidad que sus servicios tienen para la ciudadanía, hasta el punto de elaborar estudios objetivos que demuestren el impacto positivo de las bibliotecas públicas en el ámbito local y con proyectos de mejora. El presente Trabajo de Fin de Grado (TFG) es una investigación centrada en conocer de una mejor visión y comprensión la toma de decisiones, proponiendo unas estrategias de actuación para obtener un mejor posicionamiento. Para ello se han estudiado las percepciones de los usuarios sobre los servicios y la misma biblioteca, analizando, la tipología del usuario potencial, determinando sus motivaciones y frenos. La poca información obtenida por las fuentes secundarias, ha hecho que esta investigación desarrolle otros métodos, destacando los análisis cualitativos, con entrevistas "ad hoc" y técnicas proyectivas de asociación Brainstorming individual como también con análisis cuantitativos, basados en cuestionarios presenciales y en línea. In recent years, the Xarxa Municipal de Biblioteques de Barcelona (XBM) has suffered a dramatic fall in the number of visits to its public libraries. This concern of the XBM leads the need to understand in greater depth the user and to enhance the usefulness of their services for citizenship, to the point of developing objective studies that demonstrate the positive impact of the local libraries and their improvement projects. The present Degree Final Project (DFP) is a research focused on getting a better vision and understanding of the decision-making process with the strategies of action proposed to achieve this better positioning. To achieve this, user's perceptions of services and the library itself have been analysed, as well as the typology of the potential user determining their motivations and brakes that may arise while using the service. The few information obtained by secondary sources has forced this research to develop other methods, specifically geared towards this problem, highlighting qualitative analyses, with "ad hoc" interviews and projective techniques of individual Brainstorming association as well as quantitative analysis, based on face and online surveys.

Purpose For digital libraries, it is useful to understand how users search in a collection. Investigating search patterns can help them to improve the user interface, collection management and search algorithms. However, search patterns may vary widely in different parts of a collection. The purpose of this paper is to demonstrate how to identify these search patterns within a well-curated historical newspaper collection using the existing metadata. Design/methodology/approach The authors analyzed search logs combined with metadata records describing the content of the collection, using this metadata to create subsets in the logs corresponding to different parts of the collection. Findings The study shows that faceted search is more prevalent than non-faceted search in terms of number of unique queries, time spent, clicks and downloads. Distinct search patterns are observed in different parts of the collection, corresponding to historical periods, geographical regions or subject matter. Originality/value First, this study provides deeper insights into search behavior at a fine granularity in a historical newspaper collection, by the inclusion of the metadata in the analysis. Second, it demonstrates how to use metadata categorization as a way to analyze distinct search patterns in a collection.

A percepção de qualidade da comunidade usuária pode ser considerada o início de ciclo de satisfação, formação de imagem e desenvolvimento do serviço no âmbito dos espaços não formais de educação. Assim, o presente artigo pretende analisar a qualidade dos serviços da Biblioteca Municipal Murilo Mendes, de Juiz de Fora, com o intuito de auxiliar a melhoria dos serviços ofertados, averigua a expectativas e as percepções da comunidade usuária em uma biblioteca pública. A amostra é composta por 410 participantes e o diagnóstico é descritivo, quantitativo e do tipo survey. O instrumento de coleta de dados baseia-se em questionário, adaptando Gap Model – Servqual. Os dados foram coletados entre março e maio de 2017 no hall de saída da biblioteca. Os resultados apontam que o instrumento Servqual é uma ferramenta que concilia boas propriedades psicométricas, ou seja, traz à tona um diagnóstico válido e confiável sobre a qualidade dos serviços no âmbito da instituição pesquisada. Entre as considerações, destaca-se que foram encontradas limitações no decorrer da execução deste estudo, recomenda-se o aprofundamento do mesmo e o uso do modelo Servqual. The quality perception of the user community can be considered as the beginning of a cycle of satisfaction, image formation and service development within non-formal educational spaces. Thus, the present article intends to analyze the quality of the services of the Murilo Mendes Municipal Library of Juiz de Fora city, with the purpose of assisting the improvement of the services offered, ascertain the expectations and perceptions of the user community in a public library. The sample is composed of 410 participants and the diagnosis is descriptive, quantitative and of the survey type. The data collection instrument is based on a questionnaire adapting the Gap Model – Servqual. Data were collected between March and May 2017 in the library exit hall. The results indicate that the tangible aspects require improvement in this institution. It is recommended that the Servqual be exploited in multivariate approaches, going to meet the particular aspects of Information Science. La percepción de calidad de la comunidad usuaria puede ser considerada el inicio del ciclo de satisfacción, formación de imagen y desarrollo del servicio en el ámbito de los espacios no formales de educación. Así el presente artículo pretende analizar la calidad de los servicios de la Biblioteca Municipal Murilo Mendes de Juiz de Fora, con el propósito de auxiliar la mejora de los servicios ofrecidos averigua las expectativas y las percepciones de la comunidad usuaria en una biblioteca pública. La muestra se compone de 410 participantes y el diagnóstico es descriptivo, cuantitativo y del tipo survey. El instrumento de recolección de datos se basa en un cuestionario adaptando Gap Model – Servqual. Los datos fueron recolectados entre marzo y mayo de 2017 en el hall de salida de la biblioteca. Los resultados señalan que los aspectos tangibles requieren mejoras en esta institución. Se recomienda que el Servqual sea envuelto en enfoques multivariados, yendo al encuentro de los aspectos particulares a la Ciencia de la Información.

University libraries are constantly trying to keep up with the changes within the information and academic environment and to provide the best responses possible through collections and services tailored to the needs of their users. Starting from the results of a recent study, this article provides an overview of the changes that the directors of the Romanian university libraries have found in recent years regarding the needs and expectations of users, but also the actions of university libraries in response.

Library use is influenced by many factors. This study uses a multiple regression analysis to ascertain the connection between the level of library use and a few of these factors based on the questionnaire responses from 158 undergraduate students who use academic libraries in two Tanzania’s universities: Muhimbili University of Health and Allied Sciences (MUHAS), and Hubert Kairuki Memorial University (HKMU). It has been discovered that users of academic libraries in Tanzania are influenced by the need to: search and access online materials, check for new books or other resources, check out books and other materials, and enjoy a friendly environment for study. However, their library use is not influenced by either the free wireless network, or consultation from librarians. It is argued that, academic libraries need to devise and implement plans that can make these libraries better learning environment and platforms to drive socio-economic development particularly in developing nations such as Tanzania. It is further argued that, this can be enhanced through investment in modern academic library infrastructures.

Purpose – The purpose of this paper is to compare the perceived benefits of public libraries between five culturally different countries: Finland, Norway, the Netherlands, South Korea and the USA. Design/methodology/approach – The data were based on representative samples of Finnish, Norwegian, Dutch, Korean and American adult library users. In Finland a mail survey was used and in other countries web surveys were used for data collection. The distribution of the proportion of those benefiting from the library in various areas of life at least sometimes was compared across countries. The pattern of benefits was compared across countries by forming four outcome indexes from the 19 benefit areas. The differences in the outcomes between the countries were explained by demographics and library use variables. Findings – The intensity of perceived benefits differ considerably, with the Finns and Americans reporting a higher level of benefits than the South Koreans, who in turn derive more profit than the Norwegians and the Dutch. The large difference in library supply between Finland and other countries may explain the differences in the perceived benefits in part of other countries but the USA. Research limitations/implications – The study covered only some socio-economic and library usage factors as independent variables explaining the variation of benefit patterns. A more thorough analysis of library supply between the countries may explain some differences in perceived benefits. Practical implications – The policy implications of these findings are discussed. Originality/value – This is the first across-country study comparing and explaining the patterns of perceived benefits between culturally different countries.

[ES]Se pasa revista a algunos de los trabajos de los últimos años sobre catálogos en línea de acceso público, tocando los siguientes aspectos: requisitos que debe cumplir un OPAC, ayuda en línea, principales problemas con los que se encuentra el usuario (con especial atención a la búsqueda por materias) y propuestas de mejora, contenido de los registros bibliográficos, formación de usuarios en el uso del catálogo y principales cambios para el bibliotecario., [EN]Some studies o f the last years about OPACs are reviewed, covering the following aspects: requirements for a good OPAC, online help, main problems for the user (mainly subject access) and improvement proposales. content of the bibliographic records, patron's training in the use of OPACs and main changes for the librarians.

El Centre de Recursos per a l’Aprenentatge i la Investigació (CRAI) de la Universitat de Barcelona indica, a la seva carta de serveis, que és responsabilitat de tothom evitar qualsevol comportament que interfereixi en els drets de la resta d’usuaris. Això inclou respectar el silenci, no menjar ni beure, o no utilitzar mòbils, entre altres coses. Davant l’augment de la presència de residus (orgànics i inorgànics) dins les instal·lacions i, per tant, l’incompliment d’aquesta normativa per una part dels seus usuaris, el CRAI Biblioteca del Campus Bellvitge porta a terme, entre els mesos de març i juny de 2017, una campanya de conscienciació i sensibilització. Aquesta campanya té com a objectiu fomentar un ús responsable dels equipaments i permetre així que tota la comunitat universitària gaudeixi d’un espai òptim de treball i estudi. L’actuació va preveure, en primer lloc, la recollida sistemàtica de residus durant un període aproximat de 6 mesos. El material recopilat es va fer servir per a la confecció de composicions fotogràfiques —eix central de la campanya—, que van ser exposades a diversos espais del centre durant la primavera i estiu de 2017. El web institucional i les xarxes socials van ser els mitjans emprats per la difusió digital de la campanya. Un cop acabada la campanya, veient que els resultats obtinguts no eren els desitjats i que no milloraven els hàbits dels usuaris, es van dur a terme altres actuacions que pretenien reforçar el missatge: la no recollida de residus durant un període determinat de temps, la reducció del nombre de papereres i l’actualització de la retolació corresponent.

[cat] El CRAI Biblioteca del Campus de Mundet s’ha aproximat a les tècniques de ludificació amb l’objectiu de difondre els seus serveis i recursos des d’una perspectiva participativa on l’usuari és un element actiu. Es duen a terme dues activitats: el joc L’obra infiltrada i el videojoc Descobreix la biblioteca. A la primera activitat, vinculada a una exposició sobre el psicòleg H. J. Eysenck, el visitant ha de descobrir, entre la bibliografia presentada en forma de codis QR, una obra que no és de l’autor però que hi té relació temàtica. La segona, disponible en línia, té com a objectiu difondre els serveis i recursos del CRAI Biblioteca de Mundet. Els jugadors poden visitar virtualment la Biblioteca en el marc d’una aventura d’exploració. Aquestes dues experiències han establert un punt de partida en l’aplicació de les estratègies i tècniques de ludificació a la biblioteca., [spa] El CRAI Biblioteca del Campus de Mundet ha realizado una aproximación a las técnicas de gamificación con el objetivo de difundir sus servicios y recursos desde una perspectiva participativa en la cual el usuario sea un elemento activo. Se llevan a cabo dos actividades: el juego L’obra infiltrada i el videojuego Descobreix la biblioteca. En la primera actividad, vinculada a una exposición sobre el psicólogo H. J. Eysenck, el visitante debe descubrir, entre la bibliografía presentada en forma de códigos QR, una obra que no es del autor pero que tiene relación temática con el mismo. La segunda, disponible en línea, tiene como objetivo difundir los servicios y recursos del CRAI Biblioteca de Mundet. Los jugadores pueden visitar virtualmente la biblioteca en el marco de una aventura de exploración. Estas dos experiencias han establecido un punto de partida en la aplicación de las estrategias y técnicas de gamificación en la biblioteca., [eng] The Mundet Campus CRAI Library has made an approach to gamification techniques with the aim of disseminating its services and resources from a participatory perspective in which the user is an active agent. Two activities are carried out: the game L’Obra infiltrada and the videogame Descobreix la biblioteca. In the first activity, linked to an exhibition on the psychologist H.J. Eysenck, the visitor must discover, among the available bibliography in the form of QR codes, a work that does not belong author but has a thematic relationship with him. The second one, available online, aims to disseminate the services and resources of the Mundet Campus CRAI Library. Players can visit the library in a virtual exploration adventure. These two experiences have established a starting point in the application of gamification strategies and techniques in the library.

W artykule prezentowane są działania i propozycje upowszechniania kultury realizowane w Bibliotece Politechniki Lubelskiej, dające możliwość rozwoju osobom korzystającym z jej usług i bibliotekarzom. Inicjatywy te uzupełniają i poszerzają ofertę biblioteki oraz stanowią szansę na integrację ze środowiskiem akademickim. The article presents activities and proposals concerning dissemination of culture carried out in Lublin University of Technology which support the development of the library users and staff. These initiatives complement and extend the library offer as well as provide a chance to integrate with the academic community.

The aim of this thesis is to examine how library employees view and work with UX or User Experience. It also examines how they view library users, the library and their own professional roles and how these views are connected with the concepts of documentality, legitimacy and identity. The concept of power is also used. The study was carried out thorough a series of ten semi-structured qualitative interviews with employees at Karolinska Institutet University Library and Linköping University Library and is based on a social constructivist perspective. The results show that UX is viewed as a mindset where one tries to look at the library from the users’ perspectives and adapt the library after their needs. This was seen as a new perspective where the library aims to stand in the users’ shoes. Through the use of methods like interviews, observations and usability tests the informants try to understand their users and their needs. However, there was a strong emphasis on balancing the users’ wishes with the aims and conditions of the library which indicate a strong internal legitimacy. It also shows that UX does not indicate a loss of power in the informants’ minds. The study shows that an emphasis on the users’ perspective can also be linked to the core of librarianship further strengthening the internal legitimacy. The results also show that arguments can be made for the importance of both constitutive and performative documentality in academic libraries today. Among the informants there was a strong emphasis on a communicatively oriented professional identity with its focus om dialogue and cooperation with library users. In conclusion, the study shows that UX can be viewed as a way for academic libraries to cope with the many changes the last decades have brought and continue to be relevant in years to come. This is a two years master’s thesis in Library and Information Science.

Las bibliotecas académicas están enfrentando nuevos desafíos, los cuales se han visto influenciados especialmente por los cambios en los modelos de aprendizaje, la comunicación científica y las TIC, así como por los comportamientos y las necesidades de sus usuarios. Por ello, deben estar abiertas a crear modelos flexibles y adaptables a nuevos entornos educativos con un alto componente de innovación y creatividad. Sin embargo, éstas deben reconocerse dentro de las estructuras universitarias como verdaderos centros de recursos para el aprendizaje y la investigación que aportan a la permanencia estudiantil, a la disminución de la deserción, a la visibilidad institucional y al fortalecimiento de otras funciones sustantivas. Desde el contexto de la negociación, es importante tomar acciones estratégicas que promuevan iniciativas colectivas y mejores resultados frente al gran crecimiento de la industria editorial. Finalmente, los comportamientos de los usuarios del siglo XXI llevan a la necesidad de vigilar tendencias que permitan dar respuestas a corto o mediano plazo, como las citadas en los principales informes internacionales. CONTENIDOS:¿Por qué los lineamientos e indicadores para las bibliotecas académicas innovadoras? -- ¿Para quién? -- Comité de bibliotecas de la Asociación Red Universitaria Metropolitana de Bogotá - RUMBO -- Novedoso aporte, pero reconociendo lo construido -- Metodología -- Estructura documento -- Lineamientos e indicadores -- Direccionamiento estratégico -- Gestión humana -- Gestión financiera -- Gestión de recursos -- Ambientes para la enseñanza, el aprendizaje y la investigación -- Experiencia de usuarios -- Visibilidad académica -- Repositorio institucional -- Portal de revistas -- Estandarización de la presencia web de los miembros de la --Comunidad universitaria -- Cooperación y trabajo colaborativo -- Glosario -- Referencias Bibliográficas. Coedición: Universidad Católica de Colombia, Universidad EAN, Institución Universitaria Politécnico Grancolombiano, Universidad del Rosario, Universidad de Bogotá Jorge Tadeo Lozano, Universidad Libre y Universidad Antonio Nariño.

This paper presents the results of a documentary search about factors that motivate the use of university library. Literature about these factors was not found, either not standards or indicators used to measure those factors’ impact. On the other side, evidence was found about the decrease in library attendance, reported by the university libraries themselves; however, no evidence about the causes of this phenomenon was found. In sucha context, this article presents a research project that will be applied in 3 universities at Northeast Mexico, in which a methodology to identify and analyze motivation in students to use the university library is proposed.Keywords: academic library, library use studies, library users, motivation, library services, user satisfactionResumen: En este trabajo se presentan los resultados de la revisión documental sobre el tema de los factores que motivan el uso de la biblioteca universitaria. No se encontró literatura sobre estos factores y tampoco se encontraron normas o indicadores de referencia que permitan medir su impacto. Por otro lado, se encontró evidencia de un descenso en la asistencia reportada por las bibliotecas de las instituciones de educación superior, pero no se encontró evidencia de sus causas. Ante este escenario, en el presente artículo se plantea unproyecto de investigación que se aplicará en 3 universidades del noreste de México, en el cual se propone una metodología para identificar y analizar los factores que motivan, a sus estudiantes para utilizar la biblioteca universitaria.Palabras clave: biblioteca universitaria, estudios de uso de biblioteca, usuarios de biblioteca, motivación, servicios bibliotecarios, satisfacción de usuarios.

A considerable amount of information, particularly in image form, is shared on the web through social networking sites. If any of this content is worthy of preservation, who decides what is to be preserved and based on what criteria. This paper explores the potential for public libraries to assume this role of community digital repositories through the creation of digital collections. Thirty public library users and thirty librarians were solicited from the Indianapolis metropolitan area to evaluate five images selected from Flickr in terms of their value to public library digital collections and their worthiness of long-term preservation. Using a seven-point Likert scale, participants assigned a value to each image in terms of its importance to self, family and society. Participants were then asked to explain the reasoning behind their valuations. Public library users and librarians had similar value estimations of the images in the study. This is perhaps the most significant finding of the study, given the importance of collaboration and forming partnerships for building and sustaining community collections and archives.

Introduction: Due to the development of technologies, communications, databases and information resource varieties in today’s information age, our various social, economic, cultural and political needs cannot be fulfilled by relying merely on past knowledge and skills as done previously. Information literacy (IL) as a set of necessary skills for all of us is an effective way of treating new technologies and their effective application in our lives. The study aimed to survey the library users’ views in the Central Library of Babol University of Medical Sciences (The Library), Iran, on the role and influences of librarians on their IL development and improvement. Methods: This analytical survey used a researcher-made questionnaire for data collection. Research population consisted of all users referring Information Unit of The Library during 22 September - 20 December 2010. Of them, 150 users participating in at least 5 workshops held by The Library were selected as the study sample. Results: Based on the findings, 52.7 percent of the subjects rated the influence of the librarians on their IL development much and very much. 44.7 percent claimed that they more acquired IL skills from librarians rather than others. 100 (63.3%) subjects preferred workshops held by the librarian to other workshops. Conclusion: The users of Information Unit of The Library perceived the training IL skills by librarians as a main influencing factor in their IL development and achievement. This emphasized the necessity of teaching IL to users and training the librarians in better teaching IL skills to library user.

At the Nara Medical University Library，we started using Twitter in June 2012 to provide timely information regarding PC use to enable efficient use of the library. Before starting Twitter, we investigated Twitter use at other university libraries and found that 75 university libraries used Twitter. We decided to tweet 3 times a day and to provide information regarding opening hours, events, and book reviews, similar to the usage at other university libraries. A year has passed since we started to use Twitter, but we have only 22 followers. Information activities should be reconsidered so that Twitter may become helpful to library users., 著作権者：日本医学図書館協会, 日本医学図書館協会及び著作者の許諾を得て登録

Purpose: This study explores both library users’ and librarians’ experiences, benefits, and challenges depending on the implementation of digital technologies in academic libraries. The research has been taken place in two Greek academic libraries; In the Panteion University Library and in the Central Library of T.E.I. of Athens.Approach: Two research questions were developed for this research to be conducted and a sample size of 55 respondents (39 library users and 16 librarians) of the Panteion University Library and Central Library of T.E.I. of Athens, was evaluated.Findings: From the findings of the study, it was concluded that the general perception of both library users and librarians towards digital material and E-resources and services of the Panteion University Library and Central Library of T.E.I. of Athens, is satisfactory. Library users were satisfied with the convenience of digital material, the availability of E-resources provided by both academic libraries such as World Wide Web, WIFI, and online databases. They were not satisfied with library technology (i.e., computers) and library staff. Besides, results showed that services such as e-mail and Open Public Access Catalogue were used more often. Librarians were less satisfied with the digital library system, the limited personnel, and the financial funds for academic libraries in general.Implication: The results of this research have implications in the stakeholders of an academic library including the institutional management, the library administration, the librarians, the library users, the researchers, the community at large, and others.Value: This paper identifies critical issues related to the utilization of digital technologies and digital material; their benefits and challenges faced by librarians and library users as well as their effective operation from academic libraries in this information age.

Library ethics is an important research topic because of its conceptual connection with many areas of academic ethics. However, although concerns about ethical issues in librarianship go back to beginning of the twenty century, very few empirical studies have been conducted on this topic. The purpose of this study was to examine library professionals’ and users’ perceptions, experiences and awareness of library ethics. The study group consists of 52 library users and 13 library professionals. Data were obtained via semi-structured interviews and analyzed for coding using NVIVO program. A great number of participants from both groups declared that they were unfamiliar with the notion of library ethics. However, the participants pointed out many issues, situations and behaviors that are very closely related to library ethics. Among others, the most common ethical issues faced in libraries were found damaging library materials, copy rights violations, concealing books, reservation of seats, disturbing others, disrespectful behavior, requesting privilege user rights. Taking care of library materials, fair and equal services, not censoring, providing suitable place for study, helping users, obeying copy rights, professional efficiencies were stated among the institutional ethical responsibilities of libraries. ÖzetKütüphanecilik etiği akademik etiğin çoğu alanıyla doğrudan ilişkili olması açısından son derece önemli bir konudur. Ne var ki, kütüphanecilik alanındaki etik kaygıların ortaya çıkışının yaklaşık bir asırlık geçmişi olmasına karşın konuyla ilgili uluslararası literatürde yapılan uygulamalı çalışmaların sayısı oldukça sınırlıdır. Bu araştırmanın amacı kütüphane çalışanları ile kullanıcılarının kütüphanecilik etiğine ilişkin algı, deneyim ve farkındalıklarını incelemektir. Araştırmanın çalışma grubu 52 kütüphane kullanıcısı ve 13 kütüphane çalışanından oluşmaktadır. Yarı yapılandırılmış görüşme sorularıyla elde edilen veriler kodlanarak NVIVO programıyla analiz edilmiştir. Araştırma bulgularına göre, her iki gruptan önemli sayıdaki katılımcı kütüphanecilik etiği kavramına pek fazla aşina olmadıklarını bildirmişlerdir. Buna karşın, katılımcıların çoğu kütüphanecilik etiği kapsamına giren birçok etik durum, davranış ve soruna işaret etmiştir. Bunlardan en sıklıkla ifade edilenler kütüphane materyaline zarar verme, telif hakkı ihlalleri, kitap saklama, yer tutma, saygısızlık, başkalarını rahatsız etme, farklı davranılma isteği olmuştur. Kurumsal açıdan bir kütüphanenin etik sorumlulukları arasında kütüphane materyaline özen gösterme, adil ve eşit hizmet, sansür uygulamama, uygun hizmet ortamı sağlama, okuyucuya yardımcı olma, telif hakkına riayet ve çalışanlarının mesleki yeterlilikleri gösterilmiştir.

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This research was conducted to address the diverse array of types of services provided byPadjadjaran University Library for its users. The main problem of this research is users'satisfaction on reference services of Centre of Information Scientific Resources and Library(CISRAL) of Unpad. The study focused on one of the factors that connect users' satisfaction onCISRAL reference services in reference services department. Therefore, this research aimed to findout the relationship between library users' perception on reference services and library users'satisfaction on Reference Services of CISRAL Unpad. This research consisted of two variables:users' perception towards reference services (X variable) and users' satisfaction on referenceservices department (Y variable). Both users' perception and satisfaction were measured using fourindicators: collection availability, the competencies of service librarians, the facilities of referenceservice, and the room layout of the reference service room. The population was visitors of referenceservice of CISRAL Unpad and the sample as 135 respondents which was taken as total sampling.This research used descriptive correlational method. The data was collected using closedquestionnaire that used five point Likert Scale with correlation analysis. The data analysis showedthat there was a moderate correlation between users' perception towards reference services and users' satisfaction with reference service of CISRAL Unpad. The results of hypothesis testing suggested that there was a strong relationship between users' perception towards collection availability and the competencies of service librarians and users' satisfaction with reference service of CISRAl Unpad. Also, there was a very strong relationship between users' perception towards the facilities and room layout of the reference service and users' satisfaction with the reference service department of CISRAL Unpad.Keywords: library users' perception, library users' satisfaction, library services. Abstrak. Hubungan antara Persepsi Pemustaka tentang Layanan Sirkulasi Mandiri dan Tingkat Penelitian ini dilatarbelkangi oleh beraneka ragamnya jenis pelayanan yang diberikan oleh perpustakaan untuk para pemustaka di Perpustakaan Universitas Padjadjaran. Pokok permasalahan dalam penelitian ini adalah kepuasan pemustaka pada bagian layanan referensi Centre Of Information Scientific Resources And Library (CISRAL) Unpad. Inti kajiannya difokuskan pada salah satu faktor yang menghubungkan kepuasan pemustaka layanan referensi CISRAL Unpadpada bagian layanan referensi. Berdasarkan hal tersebut, pokok masalah yang diungkapkan dalam penelitian ini adalah Bagaimana Hubungan Persepsi Pemustaka Tentang Layanan Referensi dengan Kepuasan Pemustaka pada bagian Layanan Referensi di CISRAL Unpad. Penelitian ini terdiri dari dua variabel yaitu: variabel (X) persepsi pemustaka tentang layanan referensi dan variabel (Y) kepuasan pemustaka pada bagian layanan referensi. Persepsi pemustaka dan kepuasanpemustaka diukur melalui empat indikator, yaitu: ketersediaan koleksi, kompetensi pustakawan layanan, fasilitas layanan referensi, dan tata ruang layanan referensi perpustakaan. Populasi dalam penelitian ini adalah pengunjung layanan referensi CISRAL Unpad dengan sampel 135 responden yang dihitung berdasarkan total sampling. Metode penelitian menggunakan metode deskripitif korelasional. Teknik pengumpulan data menggunakan angket tertutup dengan skala lima kategorilikert dengan analisis korelasi. Berdasarkan analisis data dapat diketahui persepsi pemustaka tentang layanan referensi berhubungan sedang dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad. Hasil pengujian hipotesis menunjukkan persepsi pemustaka tentang ketersediaan koleksi dan kompetensi pustakawan layanan dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan kuat, sementara persepsi pemustakatentang fasilitas dan tata ruang layanan referensi dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan sangat kuat.Kata Kunci: persepsi pemustaka, kepuasan pemustaka, layanan perpustakaan.

This research was conducted to address the diverse array of types of services provided byPadjadjaran University Library for its users. The main problem of this research is users'satisfaction on reference services of Centre of Information Scientific Resources and Library(CISRAL) of Unpad. The study focused on one of the factors that connect users' satisfaction onCISRAL reference services in reference services department. Therefore, this research aimed to findout the relationship between library users' perception on reference services and library users'satisfaction on Reference Services of CISRAL Unpad. This research consisted of two variables:users' perception towards reference services (X variable) and users' satisfaction on referenceservices department (Y variable). Both users' perception and satisfaction were measured using fourindicators: collection availability, the competencies of service librarians, the facilities of referenceservice, and the room layout of the reference service room. The population was visitors of referenceservice of CISRAL Unpad and the sample as 135 respondents which was taken as total sampling.This research used descriptive correlational method. The data was collected using closedquestionnaire that used five point Likert Scale with correlation analysis. The data analysis showedthat there was a moderate correlation between users' perception towards reference services and users' satisfaction with reference service of CISRAL Unpad. The results of hypothesis testing suggested that there was a strong relationship between users' perception towards collection availability and the competencies of service librarians and users' satisfaction with reference service of CISRAl Unpad. Also, there was a very strong relationship between users' perception towards the facilities and room layout of the reference service and users' satisfaction with the reference service department of CISRAL Unpad.Keywords: library users' perception, library users' satisfaction, library services. Abstrak. Hubungan antara Persepsi Pemustaka tentang Layanan Sirkulasi Mandiri dan Tingkat Penelitian ini dilatarbelkangi oleh beraneka ragamnya jenis pelayanan yang diberikan oleh perpustakaan untuk para pemustaka di Perpustakaan Universitas Padjadjaran. Pokok permasalahan dalam penelitian ini adalah kepuasan pemustaka pada bagian layanan referensi Centre Of Information Scientific Resources And Library (CISRAL) Unpad. Inti kajiannya difokuskan pada salah satu faktor yang menghubungkan kepuasan pemustaka layanan referensi CISRAL Unpadpada bagian layanan referensi. Berdasarkan hal tersebut, pokok masalah yang diungkapkan dalam penelitian ini adalah Bagaimana Hubungan Persepsi Pemustaka Tentang Layanan Referensi dengan Kepuasan Pemustaka pada bagian Layanan Referensi di CISRAL Unpad. Penelitian ini terdiri dari dua variabel yaitu: variabel (X) persepsi pemustaka tentang layanan referensi dan variabel (Y) kepuasan pemustaka pada bagian layanan referensi. Persepsi pemustaka dan kepuasanpemustaka diukur melalui empat indikator, yaitu: ketersediaan koleksi, kompetensi pustakawan layanan, fasilitas layanan referensi, dan tata ruang layanan referensi perpustakaan. Populasi dalam penelitian ini adalah pengunjung layanan referensi CISRAL Unpad dengan sampel 135 responden yang dihitung berdasarkan total sampling. Metode penelitian menggunakan metode deskripitif korelasional. Teknik pengumpulan data menggunakan angket tertutup dengan skala lima kategorilikert dengan analisis korelasi. Berdasarkan analisis data dapat diketahui persepsi pemustaka tentang layanan referensi berhubungan sedang dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad. Hasil pengujian hipotesis menunjukkan persepsi pemustaka tentang ketersediaan koleksi dan kompetensi pustakawan layanan dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan kuat, sementara persepsi pemustakatentang fasilitas dan tata ruang layanan referensi dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan sangat kuat.Kata Kunci: persepsi pemustaka, kepuasan pemustaka, layanan perpustakaan.

This study focuses on how library users of Centre for Scientific Documentation and Information understanding about copyright law. Data was collected by using questionnaires, and collected data were statically analyzed. The respondent consist of 65 students and 46 government official were chosen as respondents. Parameters which were chosen for measuring the understanding of copyright law were how far respondents understand about the law as general; understand about the creations, and then how far they know about the infringement, according to copyright law no. 19/2002. It concludes that generally students less understood about copyright law compared to the government officials, and referring to the students, the understanding of the female student about the law were higher than male students.

This paper discusses the use of descriptive statistics method in analyzing, interpreting and reporting of studied data pattern distributions. The paper also explains the advantages and isadvantages of using the method. User profile ofTechnology Library in Bajit PDII LIPI as a case study, show us a simple way of using descriptive statistics.

PurposeThe purpose of this paper is to address the integration of SFX link resolver with Evergreen open source integrated library system (ILS). It also aims to describe a method to incorporate print serials into SFX.Design/methodology/approachA print serials project has been proposed and implemented to integrate print and electronic serials at University of Windsor Leddy Library. It contains two sub‐projects: to incorporate all forms of serials in SFX; and to integrate SFX with the Evergreen library catalogue for serials access. Various issues associated with print serials and open source software were also investigated.FindingsA unified view of print and electronic serials is desired and well received by librarians and patrons. There is no technical difficulty uploading print serials data into SFX, but the process can be time‐consuming and challenging. Open source software is flexible in terms of customization and interoperability with other library systems though it presents challenges to system staff.Originality/valueThis paper has the following contributions: it is the first work on the integration of Evergreen open source ILS and the proprietary link resolver, SFX, in the literature. The issues encountered and their solutions presented in this paper may be applicable to the integration of open source ILSs, such as Evergreen and Koha, with link resolvers or other library systems; and the method described in this paper to facilitate users in accessing all forms of serials may be useful for other institutions having SFX or other link resolver systems.

The last decade has been a period of unprecedented change for university libraries. The rapid growth in numbers of students and staff across the university sector has been accompanied by the move to a substantially digital environment with some fundamental changes in how libraries and their users operate. During this period, most university libraries have seen continued growth in their budgets in real terms, but libraries now face a period in which they will have to cope with continued rapid, perhaps transformational, change, accompanied by reductions in their budgets. This paper is based on evidence gathered and analysed by the Research Information Network on the financial position of university libraries in the UK, and how they are dealing with the prospect of cuts. It highlights two related challenges for libraries: developing and enhancing relationships with their users, and developing new services to maximise their value to users.

This study reports the frequency with which students of the Universidad Complutense de Madrid (UCM) use the library, and the factors that influence such use. The activities of students in the library were also recorded, as were the library services they used. 2208 randomly selected students from the population of those studying for degree and diploma qualifications offered by the UCM were interviewed. Forty eight percent were found to use the library once or more per week. This proportion increased among students of the humanities, among those in the final years of their studies, and among those of any discipline who more frequently attended lectures. The activity most frequently undertaken by the students who used the library regularly was individual study using their own notes and books, or using books to which access was unrestricted. The most commonly used library service was personal loan. The results suggest there is a need for university libraries to plan reforms that would better adapt them to students’ needs as well as those that might arise as a result of adaptation to the demands of the European Higher Education Area.En este estudio se presenta la frecuencia con la que los estudiantes de la Universidad Complutense de Madrid (UCM) utilizan la biblioteca, y los factores que tienen influencia sobre dicho uso. Así mismo, se analizan las actividades que los estudiantes realizan dentro de la biblioteca, así como los servicios que utilizan. El estudio se ha llevado a cabo mediante la realización de 2.208 entrevistas personales a estudiantes seleccionados aleatoriamente entre la población de alumnos matriculados en los estudios de Licenciado, Ingeniero y Diplomado ofertados por la UCM. El 48% de los estudiantes matriculados en la Universidad Complutense utilizan una o varias veces a la semana la biblioteca. Esta proporción aumenta en los alumnos pertenecientes a las disciplinas del área de Humanidades, en los matriculados en los últimos cursos, y en aquéllos que asisten con mayor frecuencia a las clases teóricas pertenecientes a cualquier disciplina. La actividad más frecuente que realizan los estudiantes que acuden de forma habitual a la biblioteca, es la de estudiar utilizando sus propios apuntes y libros o usando los libros de libre acceso. De entre los servicios que la biblioteca ofrece a los estudiantes, el más utilizado es el de préstamo a domicilio. Según los resultados que se exponen, se infiere la necesidad de que las bibliotecas universitarias planifiquen reformas que permitan una mejor adaptación a las necesidades de los estudiantes, y a las posibles necesidades procedentes de la adaptación de la universidad al Espacio Europeo de Educación Superior.

PurposeThe purpose of this paper is to investigate current library services for people with disabilities in Greece and their information seeking behavior and to study both libraries' and users' perspectives in this field for the first time in Greece.Design/methodology/approachSurvey methodology has been used as the basic research tool by sending questionnaires both to Greek libraries and to associations for the disabled.FindingsThe paper depicts the lack of library services to the disabled and acknowledges possible barriers but also presents several, recent steps of improvement and development in Greek libraries.Research limitations/implicationsDifficulty in identifying these vulnerable group of disabled users and estimating their exact figures.Originality/valueThis paper is useful for information professionals who seek a greater understanding of library services for people with disabilities in Greece, since there is almost no literature and research relevant to this topic. Furthermore, it shows that effective library programs for disabled users are generally lacking in Greece.