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A back-office system in small to medium sized bus transport companies can simply be divided into two subsystems - office/business and sales subsystem. While the office subsystem takes care of the standard (legislative) rules allowing simple creation of all transport related documents, the sales subsystem can include support for different sales channels (office sales, agencies, bus/mobile sales, web shop). Our article describes a case study and implementation of model of such a back-office system in a mid-sized Croatian bus transport company. Most of the important features covered in our system are outlined and explained. [ABSTRACT FROM AUTHOR]

The authors analyze preference data of Flemish citizens regarding various aspects of e-government (e.g., front office, back office, e-democracy, e-administration). The results indicate that the common strategy of governments, to put more services online that is rewarded by benchmarking studies of most consultancy finns and the Organization for Economic Cooperation and Development (OECD), does not correspond to the demands of most citizens. Citizens, in short, demand better services, not more services online. [ABSTRACT FROM AUTHOR]