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The main purpose of this paper is to analyze the contributions of elements of resilience (EoRs) to food waste reduction practices (FWRP) and to deal with causes of food waste (FWC). Based on a systematic literature review, a content analysis process was carried out with 143 relevant papers. Three main EoRs were identified: knowledge management, collaboration and flexibility. Financial health and redundancy are factors which can increase food waste (FW). The ability to anticipate is the most important practice to develop. This paper is the first attempt to establish the role of EoRs in tackling food waste management, and to propose new avenues of research. [ABSTRACT FROM AUTHOR]

The service quality construct has been researched thoroughly in the marketing literature in terms of antecedents, consequences, dimensions, etc. However, not only research in electronic service quality still lacks of accomplishments, but also some definitions and dimensionality tests. Based on this context, the paper looked for understanding more the perceived quality in the electronic retail. Specifically, the paper verifies empirically the structure of the e-TailQ in the Brazilian electronic retail and associates its factors with loyalty, satisfaction, value and word-of-mouth. In terms of method, the sample contained just people that bought products in the electronic retail. It was a survey with a snowball sample of 344 people. The results demonstrated that the quality service consumer construct was eliminated by presenting high missing values; that quality design obtained three significant relationships from the four predicted - with satisfaction, word-of-mouth and loyalty; and that quality fulfillment - which is the product description so that consumers receive what they exactly looking for - had significant relationships with loyalty, satisfaction and word-of-mouth and negative with value. [ABSTRACT FROM AUTHOR]

Despite the advances in studies on the effects of distribution channel strategies, the relation between distribution and market share is still a little explored topic, especially in emerging markets. For that reason, this paper's core proposal is to investigate the relation between distribution and market share variables in the Brazilian market, specifically in the beverage sector, comparing two important types of consumer market channels: big and small supermarkets. For such, an empirical study was conducted based on a database with more than 180 stock keeping units (SKUs) sold by three manufacturers in the southeast of Brazil. By means of statistical analyses, the results indicate a convex and growing relation among the variables studied. In other words, there is an inflection point at which market share growth is more accentuated because of distribution. Furthermore, the curves that describe these variables show different effects when comparing big and small supermarkets. [ABSTRACT FROM AUTHOR]

The paper goal is to identify the predictors of the sales team that determine business performance and cross-selling in the relationship marketing. In the theoretical model, we suggested hypotheses that are associated with sales performance and cross-selling. In terms of results, cross-selling and sales training had significant association with business performance in the B2B channel. The boss pressure also had significant relation. The leadership pressure means that there is much pressure and demand for better results. However, this high pressure decreases cross-selling performance. The results supported this assumption. Also, understanding the consumer's need affected cross-selling. Finally, directing sales, which had a negative relationship with performance in the retail segment B2B, was positive in the pharmaceutical segment, B2C. [ABSTRACT FROM AUTHOR]

The studies of Mehrabian and Russell (1974), (researchers in the field of environmental psychology), have been instrumental in spreading the idea that the environmental features at the point of sale cause emotional reactions that lead to behavior that is hard to explain from a cognitive standpoint. For this reason, merchandising implementation plays a key role, since its aim is to provide an appropriate store atmosphere and display products in a way that encourages buying activity. This paper investigates the effects of merchandising factors on retail sales. The study was carried out in two types of stores: experimental -- where merchandising factors were employed, and control -- where the design features of merchandising remained unchanged. The analysis of the results confirmed the income effect. The increase in revenue can be an indicator that merchandising factors have an influence on the consumer's store choice criteria and his/her behavior within a determined sales environment. [ABSTRACT FROM AUTHOR]

The service quality construct has been thoroughly researched in the Marketing literature in terms of antecedents, consequents, and dimensions. However, research in electronic service quality lacks accomplishments, as do some definitions and dimensionality tests. In such a context, this paper analyzes the perceived service quality in the electronic retail and correlates it with three marketing constructs. The sample contains people who already had bought services in electronic retailing; a snow-ball survey sample with 515 people was conducted. Results demonstrate that service quality is represented by fulfillment, privacy, system available and efficiency. From the four service quality dimensions, the privacy factor had major impact on loyalty, commitment and trust. The other dimensions were also positively associated. [ABSTRACT FROM AUTHOR]

This paper deals with the flow of information and material throughout a four-level fast moving consumer goods (FMCG) supplychain. We propose that, under certain circumstances, the coordination of information and material flows along the supply chain should be done by the distributor, in an arrangement called Distributor-Managed Inventory (DMI), a significant departure from the more traditional concept of Vendor-Managed Inventory (VMI) model, in which the aforementioned coordination is done by the manufacturer. We analyze the DMI from both the strategic and the economic perspectives and we also analyze its dynamic behavior by using a numerical simulation model which was built for this specific purpose. We demonstrate that the DMI model has advantages over VMI for the management of this four-level supply chain. Our dynamic analysis simulation, for instance, revealed that the DMI model is stable and allowed the studied chain to face increments of 20% of the normal demand level with 55% less inventory at the retail level and 33% less inventory at the distributor level than a reference VMI model. [ABSTRACT FROM AUTHOR]