A Quality Framework for Continuous Improvement of e-Learning: The e-Learning Maturity Model

The E-Learning Maturity Model (eMM) is a quality improvement framework designed to help institutional leaders assess their institution's e-learning maturity. This paper reviews the eMM, drawing on examples of assessments conducted in New Zealand, Australia, the UK and the USA to show how it helps institutional leaders assess and compare their institution's capability to sustainably develop, deploy and support e-learning. (Contains 8 figures and 1 table.)