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Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services
- Source :
-
Journal of Academic Librarianship . May 2007 33(3):382-392. - Publication Year :
- 2007
-
Abstract
- This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.
Details
- Language :
- English
- ISSN :
- 0099-1333
- Volume :
- 33
- Issue :
- 3
- Database :
- ERIC
- Journal :
- Journal of Academic Librarianship
- Publication Type :
- Academic Journal
- Accession number :
- EJ762759
- Document Type :
- Journal Articles<br />Reports - Descriptive
- Full Text :
- https://doi.org/10.1016/j.acalib.2007.01.017