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Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study.
- Source :
-
New Directions for Institutional Research . Sum 1999 26(102):37-54. - Publication Year :
- 1999
-
Abstract
- Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)
Details
- Language :
- English
- ISSN :
- 0271-0579
- Volume :
- 26
- Issue :
- 102
- Database :
- ERIC
- Journal :
- New Directions for Institutional Research
- Publication Type :
- Academic Journal
- Accession number :
- EJ588126
- Document Type :
- Journal Articles<br />Reports - Research