The Return-on-Investment (ROI) Process: Issues and Trends.

Presents issues concerning return on investment (ROI) and its use in education and training. Discussion includes building a feasible ROI process; criteria for an effective ROI process; a practical model for ROI, which includes preliminary evaluation, data collection, isolating program effects, converting data to monetary values, tabulating program costs, calculating the ROI, and identifying intangible benefits. (AEF)