Using Lean Concepts to Enhance Electronic Resource Workflows and Operations at an Academic Library in South Africa

This study assessed how an academic library implemented lean principles to enhance its electronic resource workflows and processes. Twelve librarians who managed access to electronic resources at the library participated in the study. Data were collected through interviews and observation. Reflexive thematic data analysis revealed that knowledge and skills were necessary for librarians to function effectively. The systems for facilitating access to electronic resources were ineffective, and there was a need for procedures to be documented and streamlined to reduce waste through adopting lean concepts. This case study contributes to the literature on improving access to e-resources and professional practice.