Interaction via Moodle for Teaching and Learning: Perceptions of Lecturers and Students

The COVID-19 pandemic necessitated the use of technology such as Moodle in course delivery to facilitate student engagement. This research explored how lecturers delivered courses through Moodle and how students perceived interaction with instructors, content, and peers via Moodle and the influence on student satisfaction. This mixed-method research design utilized qualitative data from nine lecturers via interviews and quantitative data from 86 students via surveys. The qualitative data were analyzed using Nvivo 12 to derive codes and themes while SPSS 27 was used for the quantitative data to conduct Pearson correlations and multiple regression. The findings indicated that perceived usefulness and learner-instructor interaction were positive, significant predictors of student satisfaction. The study also revealed that lecturers were using the platform with varying degrees of expertise even as they experienced challenges and barriers to attempts to interact with students. These findings suggest that lecturers and students see the value Moodle provides for teaching and learning and may be used as a guide for strengthening the use of the resource toward improving the quality of student interaction and the degree of student satisfaction at higher education institutions.