Teaching Case: Design Thinking -- Facilitating Consumer Access to Community Services

The case focuses upon 1) a public health outcome, namely improving access to healthcare, 2) systems and design thinking approaches to software development and the internet of things, 3) mockup tools and user interface design, 4) understanding stakeholder requirements and feature requests, 5) presentation of a prototype application. This case presents a blend of healthcare management and technology concerns and is an appropriate capstone project for an undergraduate information systems course. Depending on the instructor's individual academic needs, the various assignments can also be modified for lower-level courses. The tasks were originally designed by one of the authors for a course called Creating Solutions with Integrated Technology and are used with permission.