Building Capacity with Digital Solutions: Texas School Mental Health Resource Database

Over the past 4 years, the Region 14 Comprehensive Center (R14CC) has provided capacity-building support to the state education agencies (SEAs) in Arkansas, Louisiana, and Texas via technical assistance (TA), a process through which R14CC designs and implements projects that build SEA capacity to carry out evidence-based policies and programs. In order to deliver solutions and empower SEAs by forging a sustainable digital landscape that serves them and their constituents long after their direct involvement, R14CC has implemented best practices from the fields of user-centered design, service design, user interface design, and user experience (UX) design as a TA tool. The following case study outlines how R14CC used the UX Design Roadmap to improve the inventory design of mental health resources across the state into an online, searchable, and interactive database.