Job Satisfaction and Retention of Remote Admissions Professionals

Using a convergent mixed methodology, this study examined the perceptions and experiences of remote admissions professionals regarding their job satisfaction in relation to retention, by way of semi-structured interviews and a comprehensive survey. With 84 complete survey responses, this represented over 10 percent of the estimated 800 remote admissions professional population nationwide. Primary findings of this study indicated a mixed response to job satisfaction and retention, with emphasis on enhancing the flexibility and autonomy of these remote positions, while simultaneously addressing the disconnect experienced by remote admissions professionals. Likewise, giving them the opportunity to develop in their positions may also be important, with implications for leadership, practice, and policy among higher education enrollment leaders. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]