Examining the Impact, Implementation, and Cost Effectiveness of Completion Coaching in a Statewide College Promise Program. Final Evaluation Report

In 2015, Tennessee launched Tennessee Promise (TN Promise), one of the most comprehensive and well-funded statewide free-college scholarship programs in the country. To support TN Promise students, and especially those from the lowest-income households, tnAchieves, a key partner facilitating all non-financial components of TN Promise, implemented completion coaching across the state's 13 community colleges beginning in fall 2018. In partnership with tnAchieves, Research for Action (RFA) conducted a three-year mixed methods study to evaluate tnAchieves' completion coaching program, focusing on the relative effectiveness of proactive versus reactive coaching. The study included four parts: (1) an analysis of impact on student outcomes; (2) an implementation study; (3) an exploratory study of dosage effects; and (4) a cost analysis. The impact study used a randomized control trial (RCT) design that randomly assigned the fall 2019 Promise cohort to proactive or reactive coaching conditions. In this report, study findings are summarized and implications for program and policy development are discussed. The study contributes valuable insights to the field of college coaching and TN Promise programs, shedding light on the effectiveness of such programs in supporting students from low-income backgrounds.