An Action Research Approach to Workplace Inclusivity for Operational Employees in Higher Education

This action research study implemented an intervention, the Learn at Work program, for operational employees in facilities management at William & Mary earning less than $19 an hour. One of eight dimensions in the Workplace Inclusion Scale, developed by Lennox et al. (2022), is "access to opportunity" (p. 27). This study's theoretical framework included feelings of individual belonging, coupled with workplace learning, as powerful factors in shaping workplace experience. The program offered various opportunities: (a) health, computer, and financial literacy classes; (b) university-led workshops; and (c) individual tutoring. Two research questions guided the study: (a) What training and learning opportunities are of interest for operational employees earning less than $39,520 annually, and $19 an hour, when presented a menu of options in a higher education setting? and (b) How does participation in classes, workshops or tutoring during the workday impact the work experience and lives of the participants? Among the population (159), 32.7% participated in at least one aspect of the program. Findings established participants were interested in (a) a variety of learning and training options, (b) pathways to promotion, and (c) more knowledge about workplace benefits. Class participants (n = 24) had a statistically significant improved work experience during the intervention, and the impact transcended boundaries of work and life. The program improved personal relationships and offered a positive learning experience. Recommendations include staffing and structural changes that enable and support increased opportunity, career advancement, and a sense of belonging for operational employees at William & Mary. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]