Responding to COVID-19: Rapid Organisational Change in Online CPD Production. A Case Report

Over only a few weeks in March 2020 the COVID-19 pandemic changed health care delivery in the United Kingdom completely - not least in general practice, where over 1 million patients are already treated every day. To reduce viral spread, practices introduced remote doctor-led triage and face-to-face consultations where converted almost exclusively to telephone or video. Guidance on the management of this new, emerging disease changed frequently, so the UK's Royal College of General Practitioners (RCGP) took the strategic decision to direct a large part of the College's staff and resources to provide general practitioners (GPs) with online continuous professional development (CPD) resources around COVID-19 and the new ways of working. In this case report we describe how the RCGP's online learning team responded to the critical imperatives of the pandemic both within project management and educational practice and created a COVID-19 resource hub, covering all aspects of general practice during the pandemic. [For the full proceedings, see ED621620.]