Parts Technician: Apprenticeship Course Outline. Apprenticeship and Industry Training. 2708.1

The graduate of the Parts Technician Apprenticeship Program is a certified journeyperson who will be able: (1) have a comprehensive knowledge and understanding of the printed catalogue as well as the electronic systems and methods used in the identification, location, and supplying of parts and assemblies to repair shops and individuals; (2) know the characteristics and understand the actions and interactions of those skills and knowledge required to co-ordinate and determine the most favourable behaviour of parts and material inventories maintained by dealers, jobbers and other types of outlets; (3) relate to the work of other trades associated with the Parts Technician industry; (4) be knowledgeable in all aspects of the proper procedural methods for the safe handling and warehousing of all classes of parts and materials; (5) demonstrate the accurate, prompt identification and application of parts and assemblies required to maintain the serviceable condition of pleasure, commercial, industrial and agricultural vehicles and machines; (6) demonstrate the productive application of skills and knowledge necessary to initiate and develop effective communication with the intelligent use of the telephone, facsimile, memos and have an adequate understanding of electronic and computerized equipment in the present day parts business; (7) demonstrate the ability to recognize and develop situations which are particularly relevant to customer satisfaction, human relations and product promotion; (8) cultivate an attitude or work ethic which will encourage the practice of good interpersonal skills and honesty; (9) maintain a standard of professionalism suitable to the position of responsibility held by the Parts Technician; (10) adapt and develop ability to move with confidence between sectors of the trade; (11) possess the ability to assess problems and provide corrective measure as they occur; and (12) perform assigned tasks in accordance with quality and production standards required by industry. Advanced Education and Technology has prepared this course outline in partnership with the Parts Technician Provincial Apprenticeship Committee. This course outline contains the following sections: (1) First Period Technical Training; (2) Second Period Technical Training Parts Technician Branch; (3) Second Period Technical Training Materials Technician Branch; and (4) Third Period Technical Training.