DoDEA 2010-11 Customer Satisfaction Survey. Executive Summary

Every two years the Department of Defense Education Activity (DoDEA) administers the DoDEA Customer Satisfaction Survey (CSS) to all parents with children attending DoDEA schools and all 4th-12th grade students enrolled in a DoDEA school. Parents were asked to complete one survey for each school in which they had a child enrolled. The purpose of the CSS survey is to gauge the satisfaction and opinions of students and parents with DoDEA schools in comparison with parents nationally and to identify strengths and weaknesses in the services provided. The current survey was administered from Nov 1, 2010-December 20, 2010. There were 19,861 parents and 27,514 students who responded to the 2010 survey, representing approximately 24% of parents and 57% of eligible students in grades 4-12. The current response rate for parents is consistent with past response rates which have ranged from 23-25%. However, this year's response rate for students represents a significant decrease from the 2008-09 survey in which 75% of eligible students participated. The DoDEA CSS survey was designed to obtain parent and student perceptions in five major areas: (1) Overall education; (2) Student support; (3) Assessment; (4) Communication; and (5) Technology. This report provides results for DoDEA overall. [For the full report, "SY 2010-11 Customer Satisfaction Survey Results (Full Report). DoDEA Results," see ED529470.]