The Contribution of Social Networks to Individual Learning in Service Organizations

This study investigates how social networks in service organizations contribute to employee learning. Two specific types of social network seem especially relevant to individual learning: first, the service network, where employees carry out and improve their work, which may lead to learning; and second, the learning network, where employees participate in intentional programs in order to learn. Their experiences acting in both networks can help employees create their own learning paths in the workplace. (Contains 3 figures and 2 tables.)