Guide for Managers of Adult Education Programs.

This document is intended to help adult education program managers throughout New York become oriented to the world of adult education, handle their new responsibilities as program managers, and obtain up-to-date information to assist them in making educational and administrative decisions. The following are among the topics discussed in the guide's 10 sections: (1) major issues and trends facing adult education programs at the beginning of the new millennium; (2) the need for adult education (suggested goals and roles of adult learners, New York State learning standards); (3) working with adult learners (learning styles, self-directed learning, multiple intelligences, principles of adult education); (4) staffing (characteristics of effective staff, hiring staff, staff retention, motivation, performance correction, professional development); (5) program design and delivery (a customer service philosophy, needs assessment, student retention, intake and orientation, support services, referrals, transition, learner assessment, learner retention); (6) collaboration, cooperation, and partnerships (linkages with other agencies); (7) program evaluation and accountability (summative and formative evaluation, comprehensive performance accountability systems, continuous improvement, compliance) (8) financial management (funding, budgeting, managing cash flow); (9) technology and distance learning (using technology to support administration, instruction, and distance learning); and (10) leadership (leaders' roles as visionaries, advocates, motivators, entrepreneurs, and communicators). (MN)