University Internet Services: Problems and Opportunities.

This paper presents the findings of a study on the use of World Wide Web among students at St. Cloud State University, Minnesota, USA. The paper explores problems and challenges on campus Web computing and the relationships among the extent of Web usage, class level, and overall student academic performance. Specifically, the purposes of this study are: to identify campus Web related problems from the students' perspective; and to conduct a preliminary investigation into the relationships among students' computer skills, frequency of reported Web related problems, student performance (GPA). The paper concludes with a discussion on improving the effectiveness of campus Web services. Two tables include: internet usage responses and frequency of reported problems. The Web survey is appended. (Contains 6 references) (Author/AEF)