Streamlining the Admissions Process with Imaging and Workflow.

This paper describes the admissions process at Washington State University, Pullman, Washington. Document imaging and automated workflow technologies have completely transformed the admissions process at Washington State University. All application material is stored in imaged form, and the admissions staff members use automated workflow to process applications electronically. This paper describes the improvements in processing efficiency and customer service that has been achieved and describes ideas for future enhancements. (Author/SLD)