Removing the Revolving Door: Strategies To Address Recruitment and Retention Challenges. Facilitator Guide [and] Learner Guide.

This curriculum was developed to train the frontline supervisors (FLS) in human service agencies to become active in their organizations and at their individual sites in the recruitment, retention, and training of direct support professionals. It is based on research-based competencies for frontline supervisors that were developed following a comprehensive job analysis regarding the role of frontline supervisors. The four modules in the curriculum address: (1) how organizational practices and FLS roles influence recruitment, retention, and training; (2) FLS roles in recruitment and retention; (3) FLS roles in orientation, training, and mentoring; and (4) recognition and motivation of employees and selecting and implementing intervention strategies. The training curriculum consists of both a facilitator guide and a learner guide. The facilitator guide is designed for trainers and facilitators who have a good understanding of the issues. Step-by-step instructions are provided in the guide for each activity. The learner guide is a workbook to be used during the training and as a reference guide. It includes instructions to complete various exercises, a space for taking notes on the mini-lectures presented during the training, and worksheets. Appendices include course handouts. (Contains 28 references.) (CR)