How Do Enrolled Students Evaluate Miami-Dade Community College Services?

This document summarizes findings of a Fall 1998 survey assessing student satisfaction with services at Miami-Dade Community College (MDCC). The 40-question survey was similar to those administered to graduating and enrolled students in 1993 and 1994, respectively. However, caution should be exercised in comparing responses from graduating students to a cross-section sample of enrolled students, since graduating students who have been successful in pursuing educational goals may rate services higher. The 5,118 students in the 1998 sample appear to be representative of the student population as a whole in terms of gender and ethnicity. Compared to the whole student body, respondents were more likely to be full-time, new students and less likely to be vocational students. Eighty-five percent of students report being satisfied and 23% of those being very satisfied overall, with MDCC. Specific satisfaction ratings vary somewhat by campus, and by survey question. Generally, 1998 respondents rate effectiveness of services at a lower level than in previous surveys. A brief written description of survey results is followed by 13 tables of summary results--collegewide and by campus, by when students report taking most of their classes, and by part-time/full-time status. The survey instrument is included in Appendix A. (PGS)