Change and the Consultant. Symposium 43. [Concurrent Symposium Session at AHRD Annual Conference, 2000.]

This document contains three papers from a symposium on change and the consultant that was conducted during a conference on human resource development (HRD). "A Theory of Consultancy" (Daniel R. Boroto, Douglas A. Zahn, Darren C. Short) presents an emerging theory of consultancy that is based on an analysis of thousands of videotaped consultations and contains the following elements: structure; relationship; attitude; experience; language; and technical content. "The Method of Narrative Change Accounting" (Matti Laitinen, Ville Nurmi, Kari E. Nurmi) outlines an eclectic method for describing organizational change processes that adapts elements of social psychology, the theory of social action, ethnography, film theory, and oral historical research. "Colleges of Education and Internal Consultants" (Gene L. Roth) provides an overview of the literature on internal consulting and offers the following advice to faculty members interested in building skills and knowledge in the role of internal consultant: behave like an external consultant; be proactive and aggressive at least 25% of the time; focus on the job to be done; be your own person; adopt a collaborative approach based on empathy, communication, and participation; and recognize the political and ethical issues of tackling certain internal consulting assignments. The papers contain reference sections. (MN)