Serial Claiming: The Faster the Better. From the Past to the Present and Onward to the Future.

This paper discusses how the Creighton University Health Sciences Library Serial Department has updated their process of claiming and replacing missing journal issues. The paper is divided into two main parts. The first part discusses the changes in the claiming procedure. The second part discusses how the claims are reported to vendors. Future efforts will include direct electronic connections with vendors. Evaluation for a new automated library system will include looking at how the different vendors and their electronic systems are set up to report claims, and how publishers are communicating issue availability and publishing schedules directly to libraries. (Author/SWC)