Work Restructuring Interview Guide. Judging the Quality and Effectiveness of Work Restructuring Consultants. Workforce Tools.

This guide, which was developed from a list of work restructuring best practice guidelines that was constructed by nationally recognized work restructuring professionals, businesspersons, and union representatives, is designed to help determine whether a work restructuring consultant has the substantive, process, and interpersonal skills required to help create and facilitate the restructuring of a given workplace. Presented first are a statement of the guide's purpose, overview of its structure, and instructions for using the interview guide. Listed next are the four questions constituting the basis of the interview, which deal with the consultant's qualifications/experience in the following areas: (1) managing change; (2) enhancing company competitiveness; (3) improving departmental efficiency, quality, and effectiveness; and (4) increasing the productivity and contribution of individual employees. Most of the guide is devoted to discussions of the key points that interviewers should expect to hear in a prospective consultant's answers to each question. Also included are the following: interview worksheet; chart for comparing different consultants; discussion of the guide in the context of other available print and Internet resources designed to facilitate work restructuring efforts; and lists of National Workforce Assistance Collaborative advisory groups. (MN)