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Arizona Libraries: Books to Bytes. Contributed Papers Presented at the AzLA Annual Conference (Phoenix, Arizona, November 17-18, 1995).
- Publication Year :
- 1995
-
Abstract
- This document contains three papers presented at the 1995 Arizona Library Association conference. Papers include: (1) "ERLs and URLs: ASU Libraries Database Delivery Through Web Technology" (Dennis Brunning & Philip Konomos), which illustrates how and why the libraries at Arizona State University developed a world wide web server and a home page to expedite navigating and searching the library's electronic databases; (2) "A Process Improvement Approach to Interlibrary Loan" (Linda Dols and others), which explains how data workflow analysis, cost-benefit analysis, benchmarking, and statistics gathering aided an improvement team in doing needs assessment on interlibrary loan services at the University of Arizona; and (3) "Using Total Quality Management Tools to Improve Library Processes" (Barbara Allen & Deborah Smith), which chronicles the implementation of a process improvement team charged with improving physical access to library collections and with adapting total quality management techniques to work processes. (BEW)
Details
- Language :
- English
- Database :
- ERIC
- Publication Type :
- Conference
- Accession number :
- ED393451
- Document Type :
- Collected Works - Proceedings