A Counselling Model for Managers in Further and Higher Education. Coombe Lodge Working Paper. Information Bank Number 1737.

This paper presents a counseling model for managers in education who must deal with staff, their problems, and their perceptions. The basic principle underlying the model is given: the helper is not expected to have ready-made solutions to others' problems, but to offer motivation, time, and skills to help others solve their own problems. The three stages through which the problem mangement helping model works are listed and explained; they are: (1) initial problem clarification; (2) setting goals; and (3) designing and implementing action programs to achieve the goals. For each stage, the roles of the helper and the problem owner are described. An outline summarizing the work at each stage is provided which extends the helper's necessary behavior in each stage within the context of a work-centered problem situation. The paper concludes with a list of advantages of the counseling mode of managerial behavior. It is noted that this counseling model places the responsibility for self-management and change with the individual, fulfills the responsibility the manager has for helping clients, helps to produce a caring, honest, and sharing environment which contributes to the overall climate of the institution, and establishes the professional peer relationship most suitable for educational institutions. (NRB)