Developing Program Evaluation: An Ongoing Process.

The procedures utilized by the Learning Assistance Center at the University of California, Davis Campus, to evaluate its programs and the subsequent ongoing evaluation process were described in this paper. In order to gather the needed information, four different evaluation techniques were utilized. The first technique was to collect general demographic information from IBM cards filled out during the student's first visit to the Learning Assitance Center. The second method was directed specifically toward those people starting a program but attending two times or less. The third method was to invite a random sample of the Center users to spend an hour one evening discussing their experiences in depth. The fourth source of feedback was to send a four-page survey to all students using the Learning Assistance Center facilities for the year. The format of this survey encouraged comments and suggestions regarding experiences at the Learning Assistance Center, funding cost/benefit ratio, and recommendations for new areas and programs. These procedures endeavored to maximize student input in assessment, which proved useful in setting priorities for current projects and directing future program development. (TS)