Supply Chain RFID Solution Evaluation Applying AHP and FAHP Methods: A Case Study of the Serbian Market

There has been a recent years tendency for replacing traditional supply chain data identifying and collecting systems with RFID (Radio Frequency Identification) technologies. There are different RFID solutions on the market and it is crucial to choose the solution that best suits the set of goals and desired scenarios. The choice of solution depends on a whole range of different factors and criteria. The present paper develops multi-criteria evaluation models based on the AHP (Analytic Hierarchy Process) and FAHP (Fuzzy Analytic Hierarchy Process) approach. There are no papers in the literature that solve the mentioned problem in this way, on a real example. Three RFID solutions are defined referring to different data identification levels in supply chains, namely: product level, level of packaging and the level of the pallet. Solutions are evaluated, and rated in relation to four criteria: investments, costs, participants' visibility and participants' privacy protection in supply chains. Developed models are tested and applied via a case study conducted in the Serbian market. The model is an excellent basis for decision-making in practice and for researchers in the literature, while with certain modifications, it can be used for other similar problems.