Belastning eller avlastning vid användande av digitala system? : En kvalitativ studie om mellanchefers upplevda belastning, avlastning och gränslösa arbete i relation till digitala system i arbetslivet

The purpose of this study was to examine how middle managers experience their workload and work relief in relation to the use of digital systems in the work life. Seven people has participated, three women and four men. The interviews were conducted with a semi structured interview guide and the collected data was analyzed with a thematic analysis. The information that emerged from the analysis of the collected data was that almost all the participants have experienced stress when using the digital systems. It also shows that when using the digital systems most of the participants have gotten more tasks and expectations from the management to complete. Some of them also thought that the educations were inadequate for some of the digital systems and there was a desire for more and better educations. This might indicate that they are experiencing more demands due to the increase of tasks but not as high support because of the inadequate educations. Almost all participants said that their knowledge in some of the digital systems were good. Which can indicate that they have a good control when using them. Almost all participants used the digital systems outside of work daily for example to read their email and to reduce the risk of having an overflowing inbox for the next workday. This can indicate that they at some extent have a high workload due to that they check their email daily after work.