Managing Today’s e‐Library

In Library 2.0, the library runs two spaces: the physical and the virtual. To many users, the “e-library” is their first and primary contact with the library, where they access library materials and interact with the knowledge of librarians. To many librarians, this is their important service point, where Facebook, Twitter, Mashups, cloud computing, and numerous new technologies provide the opportunities to hook users with the library and the knowledge it houses. Yet many organizations do not have a web strategy that is in alignment with the overall organization’s strategy. As a result the e-library is understaffed. The presenter discusses what is involved in running an e-library, and proposes a staff model to make an e-library successful.