Measuring quality across the whole journey

Many countries are looking to public transport to alleviate problems of congestion and pollution and increase sustainability. In order to develop a large modal shift in traveller behaviour, transport providers and planners need to deliver a high quality passenger experience. This paper firstly introduces the EU funded METPEX project, the aim of which is to develop a Pan European tool to measure the quality of the whole journey experience, and secondly discusses the results of stakeholder interviews in the UK, which show where such a tool might fill gaps in existing knowledge of passenger behaviour and mobility requirements.
QC 20140522