A Digital Society For All? : Meanings, Practices and Policies for Digital Diversity

The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democraticgovernance and must be addressed in particular whenforming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly theimportance to care for equality secondly the need to see the non-users, and thirdly to discuss the potential of putting focus on digital diversity.