De fout vriendelijkeorganisatie...

Nearly every organization is faced with the consequences of human error. This report describes how a newly designed method can be derived from the analysis of errors in handling in the construction process of the Dutch building industry. What has not been examined in this research is any technical solution with respect to how the building industry can avoid errors or how one can prevent these errors from occurring. This research is based on the theory that, if an organization is able to change the way it deals with mistakes in a positive way, the chance that people will speak up about their errors will increase. This can provide an organisation with the ability to prevent potential negative consequences due to error in the early phase of the building process. What appears in this research is that a culture of blame develops and the feeling of shame after making a mistake increases; this can be an obstacle to learning from one’s mistakes. Another aspect of the culture of blame is that people do not speak up, or they conceal their mistakes which then can lead to negative consequences due to error escalating because no one noticed.
DCM, Building Process innovation
Real Estate & Housing
Architecture