Where ROI models fail: the models don't measure IT's soft benefits, such as customer service. (ROI Guide)

Authors :: Hoffman, Thomas
Source :: Computerworld. Feb 17, 2003, Vol. 37 Issue 7, p38, 1 p.
Publication Year :: 2003
Abstract: NOW THAT COST IS KING, more IT executives are relying on standard accounting methodologies such as net present value (NPV) and internal rate of return (IRR) to cost-justify IT investments […]

Subjects :: Information technology
Return on investment
Company business management
Information technology -- Management
Information technology -- Standards
Accounting -- Management
Accounting -- Standards
Rate of return -- Management

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