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Advice from the pros on the best way to deliver bad news
- Source :
- Report on Customer Relationship Management. Feb, 2003, 5
- Publication Year :
- 2003
-
Abstract
- If you had to deliver any bad news, say about a salary freeze, to your contact center staff in December, you may have encountered more than a few employees who [...]
Details
- ISSN :
- 15384934
- Database :
- Gale General OneFile
- Journal :
- Report on Customer Relationship Management
- Publication Type :
- News
- Accession number :
- edsgcl.97132653