Call Centers: A Ring Heard 'Round the World: Centers locating overseas to save money

Authors :: Conrad, Lee
Source :: Financial Services Marketing. July-August, 2001, Vol. 3 Issue 5, 1
Publication Year :: 2001
Abstract: You just called your bank's 800 number to hash out a discrepancy in your statement. Well, guess what? The person you talked to may well have been sitting in India, [...]

Subjects :: Business services
Call centers -- Management
Services industry -- Management
Customer service -- Management
Advertising, marketing and public relations
Banking, finance and accounting industries
Business
Support services
Company business management
Customer service
Management

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