Negotiating Realities: Managing Customer Expectations (or How to Keep Them Coming Back for more)

Authors :: Klopper, Susan M.
Source :: Business Information Alert. March, 2001, Vol. 13 Issue 3, p1, 2 p.
Publication Year :: 2001
Abstract: Susan M. Klopper, manager of Arthur Andersen's Business Research Center, discusses customer service management for corporate libraries.

Subjects :: Arthur Andersen & Co. (New York, New York) -- Services
Corporate libraries -- Services
Accounting firms -- Services
Business
Business, general
Library and information science

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